Customer Service & Office Support Specialist
Resume:
L
Arin Levy
************@*****.**
m
Leesville, South
Carolina 29070
SUMMARY
i have worked in a customer service setting for the last 9 years. from an office space to work from home appointment setting, customer service is my passion. i am also skilling in appointment setting, information gather and imput, sales calling, and agent coordination. Business Office Assistant with exceptional organizational skills. many years of experience prioritizing office-related responsibilities.
Skillful Business Office Associate with experience in overseeing daily office functions and streamlining administrative procedures. Strong competencies in financial reporting, billing, record keeping, and customer service. Demonstrated ability to foster productive relationships with clients and staff while making significant improvements in office efficiency. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS
• Customer service
• clear communication
• typing
• organizational
• puncuation
• filing
• Patient admissions
• Insurance verification
• Medical record management
• Billing inquiries
• Appointment scheduling
• Customer relationship management
• Problem solving
• Effective communication
• Conflict resolution
• Team collaboration
• Data entry accuracy
• Time management
• Attention to detail
• Professionalism
• Business writing
• File management
• Document preparation
• Cash reconciliation
• Customer satisfaction
• Scheduling and planning
• Ordering office supplies
• Confidentiality procedures
• Teamwork
EXPERIENCE
Business Office Associate
Nahunta, SC
Lexington Medical Center/ Feb 2025 to Current
• Processed patient admissions and insurance verifications efficiently.
• Managed medical records and ensured compliance with privacy regulations.
• Coordinated scheduling for patient appointments and follow-up visits.
• Assisted with billing inquiries and resolved patient account issues promptly.
• Collaborated with clinical staff to streamline office operations effectively. Customer Service Representative
Leesville, WI
United Healthcare/ Nov 2024 to Jan 2025
• Maintained inventory of office supplies and ordered as needed regularly.
• Provided exceptional customer service to patients and visitors in the office.
• Answered phone and routed calls to appropriate team members.
• Organized paper filing system to maintain accurate records.
• Counted and reconciled petty cash log to support accounting department. Resolved customer complaints in a professional manner while adhering to company policies.
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• Monitored inventory levels and placed orders when necessary.
• Ordered office supplies for supply closet inventory.
• Directed clients and guests to correct departments, rooms, and staff members.
• Responded promptly to inquiries from vendors regarding payment status.
• Prepared shipping packages by printing packing labels and verifying orders.
• Prepared written memos for staff distribution.
• Operated office equipment, such as copy machine, scanner and printer.
• Sorted incoming mail and delivered to appropriate employees or departments.
• Ensured compliance with company policies regarding inventory control procedures. Ensured proper coding of all transactions according to Generally Accepted Accounting Principles.
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• Processed incoming payments from customers using a variety of payment methods. Created memos, labels, correspondence and reports and checked for accuracy and completeness.
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Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
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• Completed various tasks for team members using copy machine and fax machine.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Assisted customers with inquiries regarding health plan benefits and coverage options. Resolved customer complaints effectively through active listening and problem-solving techniques.
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Educated members on account management through online tools and resources provided.
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Collaborated with team members to streamline customer service processes and improve efficiency.
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• Maintained accurate records of customer interactions in the case management system. Communicated policy updates to customers clearly, ensuring understanding of changes.
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Handled billing inquiries and facilitated resolution for issues related to payments and claims.
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Answered customer inquiries and provided accurate information regarding products and services.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Developed strong customer relationships to encourage repeat business. Developed strong relationships with customers by providing personalized assistance and support.
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Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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Maintained detailed records of customer interactions, transactions and comments for future reference.
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Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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Performed administrative tasks such as filing paperwork, updating databases and generating reports.
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Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Gathered customer feedback through surveys and used the data to improve customer service.
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Identified areas of improvement in customer service processes and suggested changes accordingly.
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• Developed positive relationships with customers through friendly interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently. Identified opportunities for upselling additional products or services based on customer needs.
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• Conducted regular follow-up calls with customers after resolving their issues.
• Implemented innovative methods for streamlining the customer service process. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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• Collected deposits or payments and arranged for billing. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Updated databases with new and modified customer data. Promoted available products and services to customers during service, account management and order calls.
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Call Center Representative
Call4health / Nov 2023 to Nov 2024
Day care teacher
Lexington, WI
Lexington child development center / Jun 2023 to Oct 2023 Presented existing and prospective customers with valuable service or product information to aid in decision-making.
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Provided exceptional customer service through phone interactions and email correspondence.
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• Resolved customer inquiries by identifying issues and providing appropriate solutions.
• Utilized call center software to document interactions and update customer records. Assisted team members by sharing best practices and effective communication techniques.
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• Maintained product knowledge to offer accurate information during customer calls.
• Handled escalated calls with professionalism while ensuring customer satisfaction. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
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Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
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Maintained high levels of professionalism while interacting with customers via phone or email.
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Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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Updated customer accounts, addresses and contact information within call management databases.
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• Resolved customer complaints in a timely manner to ensure customer satisfaction. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
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Navigated through computer systems to review information and respond appropriately to callers.
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• Maintained strong call control and quickly worked through scripts to address problems.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Offered resolutions to de-escalate calls and solve customer issues. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
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Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
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Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
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Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
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• Sanitized toys and play equipment each day to maintain safety and cleanliness. Scheduling Specialist
Medical Associates/ Apr 2022 to Jun 2023
Receptionist
North American Senior Benefits / Feb 2019 to Apr 2022 Receptionist
Palmetto Medical center / Feb 2019 to May 2019
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
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Consulted with parents to build and maintain positive support networks and support continuing education strategies.
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• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Implemented curriculum to enhance classes with learning-focused activities. Engaged with children on individual basis to build positive relationships and promote learning.
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Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
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• intake for medical office
• appointment setting
• customer service
• data entry
• typing
• call handling
handling inbound and outbound calling to customers regaurding their life insurance policies
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• proccessing payment
• filing new or pre-existing policy documents
• organizing office spaces
• scheduling conseltations
• inputting accurate updates for policies on an online platform Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression. Provided clerical support to company employees by copying, faxing, and filing documents.
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• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Confirmed appointments, communicated with clients, and updated client records. EDUCATION AND TRAINING
Brantley County High School
Nahunta
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