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Mortgage & Banking Operations Specialist with 20+ Years Experience

Location:
Florida
Posted:
April 28, 2026

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Resume:

Paula Sampson

***** ******* **** ***** ****

Jacksonville, FL 32218

Email: ***************@*******.***

Phone: 904-***-****

Summary of Qualifications

Over 20 years of progressive experience in Mortgage and Banking with a demonstrated success and working knowledge, while committed to excellence by displaying a solid work ethic. Accustomed to fast paced environments where deadlines are a priority and handling multiple tasks are the norm.

Work Experience

03/22 - 10/25 –

I have been taking cares of my sick parents. They are both deceased now. I’m ready to get back to work.

Highlight Technologies – Virginia - Loan Servicing Specialist – 03/2019 to 03/2022

I work on the PPP loans and Forgiveness for SBA. I review and requested documents from lender to send to borrower for decision. If documents were provided, I would review and input the information into the SBA Calculator. We use SBA calculator to determine if borrower would receive Full, Partial and Denial base on their loan amount.

Reviewed SBA loans and use PPP Platform Portal to work files

Reviewed loans package for required documentation

Ensured loan package meets SBA guidelines

Served as liaison between Lender and borrower

Reviewed and verified loan documents to ensure completeness of loans

Requested additional documents from Lender to send to borrower for decision

Using SBA Calculator to determine and calculate forgiveness of loan

Digital Risk – Senior Closer III / Quality / Compliance Auditor – 08/2017 to 03/2019

Reviewed loan package for required documentation

Reviewed Hud-1 Settlement and TRID

Multi-tasked between different due diligent projects while adhering to all client/lender policies and procedures, in addition to federal, state, and /or municipal laws and regulations within the due diligence process

Ensured loan package meets compliance guidelines; fixing discrepancies as necessary

Input and confirmed data required to generate closing documents

Produced documents for closing packages

Served as liaison between Lender and closing agent

Balanced figures with closing agent

Completed work within established closing deadlines Verified all loan documentation for accuracy

Experienced with TIL, FNMA 5%, High-Cost Testing, and HUD-1 Fees for NPV

Reviewed Loan Estimates and Closing Disclosures for accuracy

Reviewed and verified loan documents to ensure completeness

Assisted Compliance Analysts with Compliance test questions regarding the mortgage files

Reviewed all closing disclosures – Final HUD and TRID for accuracy with allowable fees

Caliber Home Loans – Senior Closer III – 06/2016 to 06/2017

Reviewed Loan Estimates and Closing Disclosures for accuracy

Calculated debt to income ratios, loan to value and combined loan to value ratios (based on credit reports, tax docs, and paycheck stubs)

Reviewed loan files for completeness, accuracy, analyzing credit documents, including, mortgage application, credit history, income documents, title documents, appraisals, and all applicable compliance documents

Scanned and uploaded documents in loan files to the loan origination system, and ships collateral to the corporate office within required timelines

Ensured closing documents are executed within compliance of Federal and State Regulation

Prepared closing instructions and documents validating

Networked system data input using H20 software

Reviewed FHA, VA, Conventional, Fannie Mae, Freddie Mae Investors, and Piggyback loans

Consistently recognized for outstanding loans disbursement with minimal to no error

Citi Bank – Senior Closer III – 05/2014 to 06/2016

Mentored and trained new hires and associates on FHA, VA, Conventional, Fannie Mae, Freddie Mae Investors, and Piggyback loans

Prepared closing instructions and documents validating

Prepared Bond Documents on e-housing website

98% completion rate of loans directed for closing and finalization

CoreLogic – Compliance QC /Due Diligence – 03/2012 to 03/2014

•Adhered to RESPA and TILA Compliance Requirement

•Reviewed loan for compliance related item. Such as 1003, Appraisals, TIL, Title, GFE, ROR and Compliance Ease

•Experienced with compliance testing included High Cost HOEPA, etc.

•Knowledge of Zippy, CLOSR and Mortgage Xpress

•Made decisions to identify deficiencies and fraud through a forensic and detailed review of each Mortgage loan file

•Audited random sampling of loans for adherence to state and federal regulations and provided management with information regarding quality and compliance

•Conducted required due diligence underwriting of loan files submitted from various financial institutions, while following RESPA/TIL guidelines

•Performed initial appraisal of potential borrowers by thoroughly examining their application

•Approved or declined loan files based on procedural guidelines

•Reviewed loan files for completeness, accuracy, analyzing credit documents, including, mortgage application, credit history, income documents, title documents, appraisals, and all applicable compliance documents

•Multi-tasked between different due diligent projects while adhering to all client/lender policies and procedures, in addition to federal, state, and /or municipal laws and regulations within the due diligence process

Ever bank - Senior Closer III – 01/2010 to 03/2012

Reviewed Loan Estimates and Closing Disclosures for accuracy

Reviewed and verified loan documents to ensure completeness

Networked system data input using H20 software

Scanned and uploads documents in loan files to the loan origination system, and ships collateral to the corporate office within required timelines

Prepared closing instructions and documents validating

Ensured closing documents are executed within compliance of Federal and State Regulation

Reviewed loan application packages for completeness and accuracy

JP Morgan Chase– Default Escalations Litigation Specialist – 01/2008 to 01/2010

Managed pipeline loan processing and reviewed HUD-1 Settlement Statements

Reviewed approximately 120 loans per day and resolved cases to close

Participated in document mediation to resolve loan completion

Reviewed legal applicant information in mediation for loan resolutions

Adhered to FDCPA Laws and Banking Regulations

Cleared conditions and issuing changed to the terms on previously approved loans

Education

Currently pursuing degree in Business Administration

Further information can be provided during the interviewing process



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