Mortgage Loan Processor with Underwriting Expertise

KIMBERLY MAYS

Lake Mary, FL *****

407-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Dynamic mortgage professional with expert knowledge in loan processing and underwriting. Proven track record in credit analysis and superior time management. Experienced with processing high-volume mortgage loans efficiently and accurately. Utilizes analytical skills to ensure compliance with regulatory standards and optimize loan approval processes. Knowledge of team collaboration and adaptability to meet changing demands in mortgage industry.

Professional in mortgage loan processing equipped to handle high-stakes roles. Adept at managing complex loan files and navigating regulatory requirements. Emphasizes team collaboration, adaptability, and achieving results in dynamic environments. Known for excellent organizational skills and strong analytical capabilities. SKILLS

Expert knowledge of various mortgage

loan processing and underwriting

procedures

• Proficient in loan processing software

and CRM systems; Encompass,

LoanPro, Calyx and LendingPad

•

• Credit analysis • Data collection

• Microsoft Excel • Strong communication skills

• Loan processing proficiency

WORK HISTORY

12/2024 to 12/2025 Loan Processor

Mphasis/ Digital Risk – Maitland, FL

Processed loan applications by verifying financial information and documentation accuracy.

•

Assisted in conducting credit analysis to evaluate borrower eligibility for loan products.

•

• Coordinated with underwriters to ensure timely approval of loan requests. Maintained detailed records of transactions and client interactions within database systems.

•

Reviewed and organized loan files to comply with regulatory standards and company policies.

•

Supported team in resolving discrepancies or issues related to loan applications promptly.

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• Worked with customers via telephone to answer questions, process transactions, and resolve issues.

Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

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Assisted clients in understanding complex financial documents required for completing their loan applications successfully.

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Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

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Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

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• Utilized loan origination software to process and track loan applications. 05/2022 to 07/2024 Loan Co-Ordinator

Guaranteed Rate – Remote

Processed loan applications, ensuring compliance with regulatory requirements and internal policies.

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Assisted clients by providing information on loan products and application procedures.

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Coordinated communication between loan officers and clients to facilitate timely processing.

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Reviewed documentation for completeness and accuracy, minimizing errors in loan files.

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Oversaw the processing pipeline of 60-810 loans per month, ensuring all documentation was complete, accurate and ready for final underwriting review.

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• Reviewed and analyzed loan files for potential issues, worked with the underwriter EDUCATION

05/2013 Associate of Science: Finance

DePaul University - Chicago, IL

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