Administrative Assistant/Customer Service

MARGIE A. WELCH

281-***-**** *************@*****.*** Seabrook, TX

SUMMARY

Administrative professional with 22 years of experience providing high-level support in healthcare, government, nonprofit, and corporate settings. Skilled in payroll management, HR coordination, scheduling, records management, and customer service. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and database systems, with a strong background in handling confidential information, preparing reports, and supporting department leaders. Known for organizational skills, attention to detail, and the ability to streamline office operations while maintaining accuracy and professionalism.

EXPERIENCE

Administrative Assistant Support February 2022 - Present Marsden South EVS-UTMB, Galveston, TX

● Manage employee payroll and vacation tracking with accuracy and confidentiality.

● Coordinate core HR-related office procedures, including onboarding, terminations, disciplinary write-ups, and badge access setup.

● Design and deliver PowerPoint presentations for monthly All-Staff Meetings.

● Perform general administrative duties such as filing, typing, and answering multi-line phones.

● Maintain inventory by ordering supplies for department leads and logging purchases into Excel for budget tracking.

Eligibility Specialist May 2021 - February 2022

Pridestaff/Catholic Charities, Houston, Texas

● Contacted clients to collect and verify required documentation for eligibility and processed payments under the Harris County Emergency Financial Assistance Program.

● Maintained accurate and confidential client records in compliance with agency policies.

● Entered client data into designated databases and compiled program metrics for reporting and evaluation purposes.

Enumerator August 2020 - October 2020

US Census Bureau, Houston, Texas

● Conducted door-to-door interviews to collect demographic and household data for the 2020 Census.

● Accurately recorded and submitted field data using secure mobile devices.

● Prepared detailed reports summarizing collected information, ensuring accuracy and supervisor review.

● Participated in ongoing training sessions to stay current on data collection protocols and procedures.

● Collaborated with supervisors to receive assignments, resolve discrepancies, and ensure data integrity. Retail Manager Oct 2015 - August 2020

Girl Scouts Shop of San Jacinto, Houston, Texas

● Oversaw daily store operations, including opening and closing procedures, cash handling, and bank deposits.

● Increased in-store sales by 50% over two years through effective merchandising, upselling, and customer engagement strategies.

● Conducted detailed tax sales analysis and prepared accurate daily sales reports.

● Maintained a clean, organized, and visually appealing sales floor to enhance the customer experience.

● Provided expert product knowledge to boost sales, minimize returns, and improve customer satisfaction.

● Ensured strict compliance with Loss Prevention policies, inventory control procedures, and internal audit standards.

Call Center Administrative Assistant July 2012 - October 2015 Chi St. Lukes/Aramark, Houston, Texas

● Greet and assist callers, direct inquiries to appropriate departments, and ensure prompt resolution.

● Maintain and update customer/service records and databases with accuracy.

● Prepare and process invoices, work orders, and administrative paperwork to support daily operations.

● Coordinate scheduling for staff shifts, appointments, and internal meetings. Administrative Assistant January 2010 - July 2012

University of Houston Health Clinic/CoreStaff, Houston, Texas

● Managed patient intake, scheduled appointments, and maintained accurate medical records.

● Assisted healthcare staff with administrative support, including correspondence and filing.

● Processed billing, insurance forms, and confidential documentation in compliance with HIPAA.

● Provided front-desk support by greeting patients, answering calls, and resolving inquiries. Special Clerk for the Director of Public Housing Authority June 2002 - December 2009 Department of HUD, Jackson, Mississippi

● Provided direct administrative support to the Director, managing schedules, reports, and correspondence.

● Prepared and maintained confidential housing records, ensuring accuracy and compliance with HUD policies.

● Assisted in drafting reports, memos, and presentations for internal and external stakeholders.

● Coordinated meetings, community outreach, and departmental communications to support housing initiatives. EDUCATION

Bachelor of Arts - Sociology January 2010

Mississippi College, Clinton, MS

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