Operations & Office Leadership Professional

Wendy Hardee

Portsmouth, VA ***** +1-757-***-**** ***********@*****.***

Professional Summary

Extremely motivated customer service professional with over sixteen years as an entrepreneur and business owner, as well as over 30 years of customer service. Proficient in Sales, Marketing, Human Resources, along with all Office Manager duties such as payroll, scheduling, accounts receivable. Seeking a career where I may contribute my executive experience to help deliver business results for your company. Work Experience

Manager

Downtown Eatery Portsmouth, VA

April 2024 to April 2026

Managed and performed all duties of the deli, mostly solo 54 hours, 6 days a week. Balanced receipts daily. Office Administrator

Priority Pest Services Office Administrator

March 2012 to March 2022

* Chief of Operations and Sales Manager of $750,000 Annual Sales

* Demonstrated annual increase of revenue by customer retention as well as execution of Marketing

* Human Resources Management including interviewing, hiring, creating performance plans, and termination of personnel

* Manager of all office administration, such as payroll, quarterly taxes, and vendor management and purchasing. Owner, Sales & Marketing, Team Supervisor

Professional Cleaning Services

2004 to 2012

* Business Owner and Managed all Operations

* Sales and Marketing both business to business and residential customers

* Maintained vendor relations, customer retention, and front office duties Office Manager

Dr. Thomas Berenguer, OBGYN

1994 to 2004

* Manager of seven employees

* Billing, scheduling, Quarterly Reports, and General Liability Insurance point person

* Triaged Patients for physician and nurses

* Educated patients and staff on HIPPA and introduction of National Medicare Part D CPC Coder and Billing Manager

Neurology Specialist, LTD

1988 to 1994

* Liaison to Managed Care Companies and facilitated prior authorizations

* Achieved Medical Coding Certification

* Managed 5 Physicians patient coding while also completing general administration Education

High school diploma or GED

Cradock High School Portsmouth, VA

September 1984 to June 1987

Skills

Account management English Account Reconciliation Data collection Budgeting Multi-line phone systems Bank Reconciliation Social media marketing Quality Assurance ICD-10 Medical Records Medical Billing Insurance Verification Medical Office Experience Phone etiquette Customer support Databases Medical Coding Computer skills QuickBooks ICD-9 Pest control Managed Care Auditing Typing HCPCS Medical collection Human Resources Human Resources Management Transcription Microsoft Excel NetSuite Customer relationship management Recruiting Editing Accounts payable Customer service Vendor Management Coffee experience General Ledger Accounting Retail math Interviewing Customer Service Medical Terminology Proofreading HIPAA Documentation review Accounting Management Communication skills Public relations Office experience HR sourcing Financial Report Writing Journal Entries Business Development Dispatching Search engines Telecommunication Bookkeeping CPT Coding Sales Accounts Receivable Organizational skills Microsoft Office Revenue cycle management

Certifications and Licenses

Certified Professional Coder (CPC)

Present

Additional Information

Authorized to work in the US for any employer

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