Financial Coordinator with 28 Years Revenue Cycle Expertise

Angela D. Collins

Revenue Cycle Manager

562-***-**** **************@******.*** Moreno Valley, Ca 92557 CAREER OBJECTIVE

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

REVENUE CYCLE MANAGER, Banning, Ca

Cherry Valley Healthcare, January 2015-Present

• Monitored cash flow trends by analyzing monthly and quarterly financial reports.

• Managed accounts receivable aging report ensuring accurate reconciliation of all transactions.

• Successfully managed a team of 6 revenue cycle specialists, utilizing strong leadership and communication skills.

• Utilized data analytics to identify areas of improvement within the revenue cycle process.

• Performed root cause analysis for denials received from insurance companies or other payers.

• Developed and implemented strategies to improve billing processes, resulting in increased accuracy and efficiency.

• Maintained up-to-date knowledge of government regulations related to healthcare billing.

• Collaborated with third-party payers to resolve payment discrepancies and ensure timely reimbursement.

• Oversaw daily operations of the revenue cycle department including scheduling resources. Built relationships with internal departments such as clinical staff, finance department., to ensure smooth workflow.

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• Analyzed current practices to optimize performance metrics such as average collection time and denial rate.

• Conducted regular audits of financial records to identify errors or inconsistencies in data entry or documentation.

• Ensured compliance with federal and state regulations for health care reimbursement policies. AR COLLECTION SPECIALIST, Calimesa, Ca

Braswell Family Senior Care, January 2012-January 2015

• Maintained accurate records of collection activities for auditing purposes.

• Contacted customers via phone, email or mail regarding overdue payments according to company guidelines.

• Enforced company policies and procedures related to delinquent accounts.

• Monitored customer account activity for any changes or irregularities.

• Developed and implemented effective strategies to improve collections process efficiency.

• Identified areas where improvement was needed in the collections process.

• Conducted research on past due accounts to determine best course of action for recovery.

• Managed workflow within the department to ensure all accounts were processed accurately and efficiently.

• Utilized problem-solving skills to resolve customer disputes in a timely manner.

• Prepared monthly aging reports detailing current balances owed by customers.

• Negotiated payment arrangements with customers when necessary. COUNTRY VILLA HEALTH SERVICES, Los Angeles, Ca

Medical Billing Collection Specialist, March 2007-December 2011

• Reviewed contracts with suppliers to ensure accuracy in pricing structure and terms of agreement.

• Ensured compliance with all applicable laws regarding health services administration. Maintained organized records of patient information including medical history, diagnoses, treatments, insurance coverage, test results, progress notes.

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• Implemented effective communication systems between departments to improve workflow efficiency. Provided leadership support in developing long-term strategic plans for growth and development of the organization.

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• Identified areas of improvement in existing operational procedures or processes within the organization. BUSINESS OFFICE MANAGER, Fullerton, Ca

St Elizabeth Rehab, March 2005-February 2007

• Analyzed financial data and prepared accurate and timely reports for senior management.

• Reviewed expense reports for accuracy and proper expense disclosure.

• Collaborated with other departments to facilitate efficient workflow throughout the organization.

• Organized and managed daily operations of a business office, including budgeting and financial planning.

• Expedited billing and collection procedures to maximize revenue and cash flow.

• Resolved customer complaints in a professional manner while maintaining high standards of service.

• Conducted regular audits of accounting systems to ensure accuracy and integrity of data. ASSISTANT BUSINESS OFFICE MANAGER, Rio Hondo, Ca

Rio Hondo Subacute, February 2003-March 2005

• Performed accounting duties such as posting journal entries, reconciling bank statements.

• Collaborated with other departments to ensure smooth operation of all business functions.

• Developed and implemented procedures for filing, data entry, and record keeping.

• Assisted with payroll processing and accounts payable and receivable activities.

• Organized workflow to meet customer demands in a timely manner. EDUCATION

HIGH SCHOOL DIPLOMA, Fresno, Ca.

Bullard High School, June 1993

SKILLS

Billing Cycle Performance Conflict Resolution Tactics Collections Actions Revenue Performance Continuous Improvement Process Accounts Payable And Accounts Receivable Insurance Negotiation Account Monitoring Customer Accounts Management Account Resolutions Spreadsheet Tracking Financial Reporting And Analysis Typing And 10-Key Entry In-Depth Research

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