跨境旅游运营负责人

Luo Caixia

Cross-border Tourism Product Operations / Destination Business Operations

Phone: 134********

Email: *********@**.***

10+ year expert in end-to-end cross-border tourism operations, serving Fortune 500 clients (Huawei, Tencent, Ping An). Managed large-scale projects including 800-person gala dinners, international exhibitions and celebrity filming crews. Specialized in Middle East & Africa destination resources (Kenya, Morocco), with exclusive local partnerships. Proficient in high-pressure project control, emergency response and global coordination. Zero major incidents, customer satisfaction rate: 98%+.

Customer Development & Service

Served high-net-worth clients, 35% referral rate; expert in full-cycle customer relationship management

Cross-border Project & Supply Chain

Led 100+ premium projects, cooperated with 25+

suppliers, 100% order fulfillment rate

Crisis Management

100% emergency resolution rate; strong decision-

making and resource scheduling capabilities under

pressure

Team & Language

Managed 10+ person teams; fluent in

English/Cantonese/Mandarin, French (B1), Spanish (A1) Shenzhen Polytechnic Tourism Management 2010.9-2013.6 Heiguang Photography School Commercial Photography and Post-production National Tour Guide Certificate, Outbound Tour Leader Certificate Commercial Photography Certification

Professional Summary

Core Skills

Educational Background

Qualifications & Certificates

Head of Cross-border Tourism Projects (Middle East & Africa) Self-Employed 2021.10 - Present

Managed premium cross-border projects (exhibitions, celebrity crews), 98%+ client satisfaction Integrated local resources in Kenya/Morocco, cut coordination costs by 30%+ End-to-end tourism product design, quality control and emergency handling Built private domain client system, served 500+ clients, 40%+ repurchase rate Sales & Online Operations Executive Nanyou Clothing Wholesale Market 2021.5 - 2021.10

Planned 10+ offline events, boosted sales by 30%; mastered OTA promotion & conversion Applied photography skills to optimize visual content and online conversion Head of Cross-border Supply Chain Operations Self-Employed 2020.3 - 2021.5

Handled 2000+ cross-border orders, 100% fulfillment rate, 3% complaint rate Optimized logistics processes, cut costs by 15%+; built standardized after-sales system Head of Morocco Customized Travel Projects

2017.7 - 2020.3

Maintained 25+ local suppliers, 98% resource utilization rate Designed 200+ travel routes, served 1000+ high-end clients, 99%+ satisfaction Resolved 80+ overseas emergencies (weather, itinerary adjustments) Cross-border Project Executive / Global Route Sales CTS New Landscape 2012.6 - 2017.7

Led 150+ projects for Fortune 500 clients, including 800-person large-scale events Managed a 10+ person team, built SOPs, 95%+ smooth project delivery rate Annual sales over 5 million RMB, 35% customer referral rate Work Experience

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