IT Support & Network Systems Specialist with Clearance

LANRE KAYODE

224-***-**** ****************@******.** Katy, TX. 77493

Professional Summary

IT professional and military veteran with 15+ years of technical support experience specializing in network infrastructure, system administration, and enterprise-level troubleshooting. Proven expertise in Windows environments, Active Directory, network security protocols, and multi-tier support operations. Secret Security Clearance holder with strong problem-solving abilities and exceptional customer service skills. Technical Skills

Operating Systems: Windows 10/11, Windows Server, macOS, Linux (basic)

Networking: LAN/WAN, TCP/IP, VLANs, VPN, Routing & Switching, Wireless Networks

Infrastructure Services: DNS, DHCP, FTP, IIS, Group Policy Management

Tools & Platforms: SalesForce, ServiceNow, BMC Remedy, Bomgar, PoShToast, T-Metrics, OneNote, Microsoft 365 Admin Center

Security: CompTIA Security+, Malware Mitigation, Account Access Control, DoD Security Protocols, NIPR/SIPR environments

Hardware: Desktops, Laptops, Printers, AV Equipment, Mobile Devices

Scripting/Automation: PowerShell (basic)

Professional Experience

Tier II NOC Technician, Zayo Group, LLC — Remote (Full-time) July 2025 – February, 2026

Monitor and respond to dark fiber outages and repairs, ensuring timely resolution to minimize downtime.

Troubleshoot and resolve high-priority network and system tickets in a fast-paced, 24/7 operations environment.

Coordinate with field technicians to perform diagnostics and execute repairs efficiently.

Support performance improvement and training initiatives to enhance team skills and operational efficiency.

Work front-half night shifts (Sunday–Wednesday + every other Saturday 7 PM – 7 AM CST) to provide continuous network operations support.

Utilize network monitoring and ticketing tools to maintain service quality and customer satisfaction. User Support Administrator, T n T Consulting (Full-time) Dec 2024 – July 2025

Troubleshoot and resolve hardware, software, network, and peripheral issues for end-users via remote, phone, and in-person support.

Administer and configure infrastructure services (DNS, DHCP, FTP, IIS, GPOs) to maintain secure network connectivity.

Manage mobile device provisioning and secure environments (NIPR, SIPR) with detailed documentation.

Utilize ServiceNow, PoShToast, Bomgar, and T-Metrics to log, track, and resolve support tickets efficiently. Enterprise Service Desk Analyst, Leidos (Full-time) Apr 2024 – Dec 2024

Provided Tier 1 technical support for U.S. Marine Corps users, troubleshooting hardware, software, and account access issues.

Managed incidents and service requests using BMC Remedy, escalating to Tier 2 when necessary.

Supported Active Directory, Microsoft Exchange, Windows OS, and DoD smartphone activation/reset.

Monitored system/network status to provide proactive support and maintain ITSM compliance. Additional Experience

Student – IT Network & Security, AllSkilled 10/2023 – 01/2024 Electronic Technician, U.S. Navy 04/2017 – 01/2023 Education & Certification

Arcadia University Glenside, PA Graduated: 12/2009 Master of Business Administration

Seton Hill University Greensburg, PA Graduated: 12/2005 Bachelor of Arts - Business Marketing

Certifications:

CompTIA IT Fundamentals (Nov 2023)

CompTIA Security+ (Feb 2025)

Microsoft MS-900 (Aug 2024)

Lean Six Sigma Green Belt (Mar 2021)

Microsoft AZ-900 (Apr 2025)

Microsoft AZ-104 ( In-progress)

CCNA ( In-progress)

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