Cheryle J. Wallace - Luxury Hospitality Customer Service Expert

Cheryle J. Wallace

**** ******** ****** **.

No. Charleston, SC 29418

973-***-****

***********@*****.***

Skills

- Customer Service expert currently in Hospitality

- Team player; maintain positive professional manners, and contribute to team success

- Passion for representing luxury lifestyle brand -hospitality

- 30+ years in Customer Service (RealEstate,LifeInsurance,Retail)

Awards

Marriott International - “Spirit to Serve” Award 23’

Work Experience

North Charleston Marriott, Charleston, SC 04/2024 - Present

Front Office Agent

Concierge services offered - direct/recommend points of interest in Charleston and surrounding areas

Westin Governor Morris Hotel, Morristown, NJ 02/22/22 - 03/2024

Front Office Agent

- Greet guests and assist with check in process

- Serve as point of contact for VIP Corporate guests

- Anticipate guests needs or questions, and follow up promptly

- Concierge services; Direct/recommend points of interest in the community

Pride Staffing, East Hanover, NJ 01/21 - 01/22

-Customer Service Specialist

- Contract with Combo Cap Vitamins and Highgate Hotels

Covid Furlough

HW Staffing Solutions, Taunton, MA/Kenilworth, NJ 09/2016 - 03/2020

Customer Service Agent/e-commerce

-client Casio America-Team Lead

- Engage customers in retail setting via incoming calls

- Handle customer inquiries and complaints

- Provide information on products and services

- Process, returns, refunds & payments & track shipments for fulfillment

- Logistics background (FedEx -USPPS)

Education

Marist College, Poughkeepsie, NY. Business Degree

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