Customer Relations & CRM Specialist with 18+ Years Experience

STEPHEN JUROVICH

Tracy, CA 209-***-**** ***************@*****.***

SUMMARY

Detail-oriented professional with 18+ years of experience managing high-volume customer interactions, coordinating schedules, and maintaining rapid response times. Experienced in CRM systems including VinSolutions and DealerSocket for tracking, updating, and prioritizing workflows. Strong communicator with proven ability to multitask, solve problems quickly, and ensure efficient operations. CORE SKILLS

Communication • Multi-Tasking • Time Management • Problem Solving • Customer Coordination • Data Entry • Scheduling • CRM Systems (VinSolutions, DealerSocket) • Conflict Resolution PROFESSIONAL EXPERIENCE

Internet Sales Specialist – Future Ford Lincoln of Concord (2025–Present)

• Manage high-volume communication using CRM systems to track and prioritize needs • Coordinate scheduling and follow-ups • Maintain accurate, timely records Internet Sales Specialist – Bill Brandt Ford (2022–Aug 2025)

• Managed large client pipeline using CRM tools • Maintained rapid response times • Organized and updated customer data

Leasing Specialist – Merced Toyota (2019–2022)

• Built CRM-based follow-up system improving workflow • Coordinated communication and scheduling • Logged all interactions accurately

Internet Sales Lead – Razzari (2016–2017)

• Prioritized and responded to leads quickly • Managed communications and appointments through CRM

Field & District Sales Manager – Vector Marketing (2007–2015)

• Coordinated schedules and events • Trained teams on efficiency and organization KEY STRENGTHS

Fast, accurate communication • Strong organization and tracking • CRM proficiency • Multi-tasking under pressure • Reliable follow-through

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