Customer Service Specialist with Call Center Expertise

Kimberlee Unangst

**********@*****.***

Cell # 623-***-****

Profession Summary

Motivated customer service specialist with over 6 years in call center experience in a fast-paced, team-based environment. Flexible and hardworking, deadline driven environments. Skilled in training staff and establishing a rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Professional Experience

Customer Service Specialist-Wells Fargo

June 2020-Current

Premier July 2024-Current

Answer all phone calls when they come in

Help customer renew their CD’s over the phone or close out the CD’s

Answer question about their account

Help customer with their online banking question

Everyday Banking Plus January 2024- July 2024

Answer all phone calls when they come thru by helping customer with their request

Able to provide answer to customer question

Helping customer with their online banking question

Everyday banking June 2020-January 2024

Answer phone calls helping customer with their balances

Helping customer file claims on charges that they did not make, or other reason for disputed the charge

Answer customer question about their bank account and helping them make appointments to go into the branch.

Walking customer thru how to do different things with online banking, zelle, wire transfer, bank to bank transfer.

Customer Service Rep-Logisticare

September 2019-June 2020

Answering phone calls and making transportation for medical appointment.

Helping clients figure out were the ride is, or when they should get their bus passes.

Helping clients with return rides home from their medical appointments.

Back Office Leader, Front End Leader, Customer Service, Cashier-Best Buy

March 2003- June 2019

Managed office supplies and upkeep

Organized all new hire paperwork

Make sure all the cash drawers are counted for the new day, do the deposit, and change order

Make sure all-time edits are completed by Monday so payroll can be processed

Send job offer to all new hire, make sure all the new hires finish the hiring process

Education

Maryvale High School-Phoenix Arizona- High School Diploma- May 1999

Phoenix Community College-Phoenix Arizona- Associate Degree-May 2004

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