Customer Success Specialist Remote Support Expert

JONATHAN ROLLINS

Customer Success / Customer Service Specialist

Killeen, TX 254-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer service and sales professional with experience handling high-volume inbound calls, resolving customer concerns, and building strong customer relationships. Proven ability to de-escalate issues, retain customers, and provide step-by-step solutions. Skilled in troubleshooting basic issues, navigating multiple systems, and delivering one-call resolution. Seeking a remote Customer Success Specialist role with Brinks Home to support customers with billing, account updates, and technical troubleshooting.

CORE SKILLS

Inbound Call Handling

Customer Retention and De-escalation

Billing and Account Support

Basic Technical Troubleshooting

Problem Solving and One-Call Resolution

Customer Satisfaction and Service Recovery

Multitasking in Fast-Paced Environments

Professional Communication

Data Entry and System Navigation

CUSTOMER SERVICE & CALL CENTER TOOLS

CRM Systems

Call Center Software

Data Entry and Documentation

Scheduling and Ticketing Systems

PROFESSIONAL EXPERIENCE

Amazon – Delivery Station Associate

October 2025 – Present

Processed high volumes of customer orders with accuracy and efficiency in a fast-paced environment

Maintained strict performance and productivity standards under daily deadlines

Resolved order-related issues and collaborated with team members to meet service goals

Adapted quickly to changing workflows and operational demands

Demonstrated reliability and attention to detail in high-pressure situations

Wendy’s – Shift Lead / Acting Supervisor

October 2023– October 2025

Managed daily operations while supporting a team to ensure smooth customer service flow

Handled customer complaints and de-escalated issues to maintain a positive experience

Assisted customers with order concerns, corrections, and service recovery

Trained and mentored new employees on service standards and communication

Maintained performance during high-volume periods while ensuring accuracy and efficiency

Popeyes – Shift Lead

June 2020 – October 2023

Led team members during shifts, ensuring efficient and accurate customer service

Resolved customer concerns and provided solutions to maintain satisfaction

Maintained quality, cleanliness, and operational standards

Assisted in training new employees and reinforcing service expectations

Managed high-pressure situations while maintaining professionalism

EDUCATION

High School Diploma

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