Administrative Support Specialist

Barbara Pol

Administrative assistant

Florence, SC 29505

*************@*****.***

+1-843-***-****

Authorized to work in the US for any employer

Work Experience

Dietary Aide

Southland Nursing Home-Florence, SC

May 2021 to November 2022

Administrative ability prepared trays for the residents. Utilized the dishwasher Outbound Sales Rep

Information Builders-Florence, SC

August 2007 to October 2009

Information Builders

• Placed outbound sales phone calls and consistently met sales quotas

• Delivered product and training presentations to customers via the phone

• Frequent Use of Salesforce and documentation of every phone call

• Excellent "closing" phone skills and persistent drive to close sale.

• Superior communication and presentation skills

Education

Business Administrative (Some college)

Roberts Walsh-Florence, SC

June 1986 to September 1988

Skills

• Business Development - Business development experience (1-2 years)

• Handling customer inquiries

• EMR Systems

• Phone call management

• Computer literacy

• Public relations - Public relations experience (3-5 years)

• Customer support specialist experience

• Customer inquiry handling

• Medical terminology

• Customer support - Customer support experience (3-5 years)

• Outbound Sales

• Kitchen experience

• Organizational skills

• Automated cleaning systems

• Degreasing cleaning chemicals

• Sales

• Fair Housing Regulations

• Medical Records

• Email customer support

• Wound care

• Cash register

• Personal protective equipment (PPE) use

• Conflict management

• Stocking

• Quick service & fast food restaurant

• Accreditation standards (regulatory compliance area)

• QuickBooks

• Bathing assistance

• Credit card payment processing

• Office management

• Dietetics

• Slip and fall prevention

• Microsoft Outlook

• Food industry

• Janitorial experience

• Analysis skills

• In-person customer service

• Nursing

• Fire safety procedures

• Travel scheduling

• Assisted living

• Photocopying

• Experience Administering Injections

• Dietary aide experience

• Calendar management

• Clerical experience

• Order entry

• Office building cleaning experience

• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)

• Store management

• Microsoft Excel

• Upselling

• Food preparation

• Order processing

• Convenience store experience

• Venipuncture

• Home Care

• Sanitizing surfaces

• Home health

• Cold calling

• Teamwork

• Nutrition

• Dusting

• Customer support experience within government industry

• Employee relations

• Government agency customer support

• Confidential information handling

• Chemical handling safety procedures

• English

• Hospitality

• Administrative experience - Administrative experience (6-10 years)

• Vital Signs

• Sales management

• Meeting scheduling

• Floor care

• Restaurant experience

• Medical billing

• Appointment scheduling

• Meal preparation

• Making change

• Vacuuming

• Senior care

• Improving customer support response time - Customer support response time improved (11-20%)

• Shift management

• Childcare

• Typing - Average typing speed (60-80 WPM)

• Freshsales

• Disinfectant cleaning chemicals

• Escrow

• Trash removal

• Work ethic

• Phone customer support

• Phone communication

• Computer skills

• Greeting customers

• Hospital Experience

• Medical office management

• Front desk

• Dishwashing

• Leadership

• All-purpose cleaning chemicals

• Disinfecting surfaces

• Brooms

• Mopping

• Call center agent experience

• Salesforce

• Filing

• Spreadsheet charts

• Payroll

• Cash handling

• Microsoft Office

• Scanning

• Cleaning surfaces

• Human Resources Management

• Google Workspace

• Hospital cleaning experience

• Cleaning - Cleaning experience (1-2 years)

• Microsoft Word

• Data entry

• Guest services

• Phone answering

• Order assistance

• Customer service

• Data collection

• Dressing assistance

• Depositing cash

• Food service

• Hotel experience

• Account management

• Cooking

• Medication Administration

• Retail sales - Retail sales experience (3-5 years)

• Patient monitoring

• Commercial cleaning

• Order inquiry handling

• Legal administrative experience

• Microsoft Dynamics 365

Languages

• Multilingual

Certifications and Licenses

Professional In Human Resources

Certified Health Care Environmental Services Professional (CHESP) Compact State Nurse License

CRC

Food Safety Certification

Pallet Jack Certification

Certified Dietary Manager

ServSafe

Food Handler Certification

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