Resume Title: Customer Service Specialist with Email Proficiency

VIDYA PATEL

**********@*****.*** 442-***-**** YUMA, AZ 85364

Summary

Customer service professional with expertise in managing incoming and escalated communications across calls, emails, and texts. Proven ability to identify and address trends in customer issues, leading to improved service outcomes. Strong interpersonal communication and problem-solving skills enhance customer satisfaction and loyalty. Skills

• High-energy attitude

• Data entry

• Administrative support

• Computer proficiency

• Data collection

• Call center operations

• Clerical support

Experience

01/2019 - 04/2022

Convey Health

Solutions

Customer Service Advocate Remote

• Managed incoming requests via phone or mail for OTC items from health plan participants.

• Maintained accuracy of account information by regularly updating contact data.

• Responded to inquiries about company mailings.

• Documented thorough notes in member records.

• Processed mail orders for members, including ID cards and catalogs.

• Informed members about plan functionalities, benefits, costs, and coverage levels. 01/2017 - 01/2018

Americas Best Value

Inn and Suites

Scottsboro, USA

General Manager

• Welcomed and registered incoming guests.

• Responded to questions regarding hotel policies and services.

• Tracked hotel revenue activities.

• Provided thorough training to staff members.

• Evaluated staff performance to maintain efficient operations and compliance with facility policies.

• Oversaw front-office operations and addressed issues promptly.

• Engaged in financial tasks setting room rates.

• Created spreadsheets for cash receipts.

08/2015 - 12/2017

Super 8

Rainsville, USA

Front Desk Clerk & Laundry Attendant

• Handled phone inquiries at the front desk to address guest needs.

• Scheduled reservations for individuals, families and groups as needed.

• Greet walk-in and reservation guests upon arrival at front desk.

• Relayed guest requests to relevant departments.

• Categorized all linens according to fabric type.

• Loaded laundry into washer and added designated cleaning soap.

• Dried washed laundry as instructed.

• Organized and folded laundered garments.

• Oversee inventory of all cleaning supplies and update general manager on needs.

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• Handle routine upkeep of all laundry machinery.

01/2014 - 01/2015

Americas Best Value

Inn & Suites

Chattanooga, TN

General Manager

• Oversaw front desk operations and trained team on customer service standards.

• Implemented inventory management systems for efficient resource allocation.

• Conducted regular inspections to maintain property cleanliness and safety standards.

• Resolved guest complaints promptly, ensuring satisfaction and loyalty.

• Ensured that guests received prompt, courteous attention throughout their stay. Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.

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• Managed daily hotel operations and ensured smooth guest experiences. 01/2004 - 01/2013

Super 8

CO

Self-Employed

• Managed daily hotel operations and staff activities to ensure seamless guest experiences.

• Developed and implemented marketing strategies to attract new clientele and boost occupancy.

• Ensured compliance with health and safety regulations throughout the hotel premises.

• Conducted regular inspections of facilities to ensure cleanliness and upkeep standards were met.

• Resolved customer complaints quickly and efficiently while ensuring satisfaction.

• Oversaw daily operations of the hotel including check-in and check-out processes. 01/2000 - 01/2004

Hangtown Motel

Placerville, USA

General Manager

• Recruited, trained, and supervised team members.

• Coordinated maintenance schedules.

• Managed customer concerns and inquiries.

• Enhanced business visibility through targeted marketing.

• Guaranteed adherence to health and safety regulations and licensing laws.

• Conducted guest check-ins and check-outs efficiently. Department of

Juvenile Justice

Jacksonville, USA

Secretary Specialist

• Drafted various reports, petition forms, and court order memos.

• Collaborated with Database Systems called Client Information Systems (CIS). Managed database system for managing school attendance, grades, face sheets, work history and shot records.

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• Scheduled appointments, meetings, and travel arrangements. Department of

Insurance

Tallahassee, USA

Word Processing Systems Operator

• Entered data from various sources into word processing system.

• Formats individual word processing documents using tabs, margins, and special functions.

• Rectifies formatting of narrative drafts within word processing system.

• Collects and modifies content for final copy.

• Delivers routine guidance on using word processing systems.

• Answered calls and provided information to state employees and the public. Department of

Transportation

Tallahassee, USA

Office Assistant

• Produced business correspondence, pleadings, and hearing forms. Organized meeting agendas, provided pre-meeting materials, and conducted post-meeting follow- ups.

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• Organized supervisor's travel schedule.

• Organized file folders alphabetically and numerically in the cabinet. Education

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Tallahassee, Florida Medical Transcriptionist Certificate Tallahassee Community College

Tallahassee, Florida Associate of Arts in Office Systems Specialist Tallahassee Community College

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