IT Technician and Customer Support Specialist, Customer support Specia
Resume:
Alford Clement
IT Technician
Heber Springs, AR *2543
*******@*****.***
• Build, configure, upgrade, and maintain workstations and personal computer systems
• Diagnose and resolve problems with workstations, POS, and peripherals
• Install and configure computer peripheral devices
• Setup, configure, and maintain LAN
• Effectively utilize customer-oriented approaches to resolve user problems
• Very adept and quick at learning and mastering new technology
• Work well in team and self directed settings as each task may require Authorized to work in the US for any employer
Work Experience
Customer Service Agent II
Concentrix WAH
July 2021 to Present
• Provide healthcare provider service support and resolution of routine problems and questions regarding claims, authorizations, eligibility and benefits of members via inbound phone calls
• Assist Medicaire Advantage members in ordering monthly over the counter medications, vitamins, and supplies Sales Associate
F.L. Davis Ace Home Center - Heber Springs, AR
May 2020 to April 2021
• Stock and replenished merchandise according to store and vendor plan-o-grams
• Specialize in the plumbing department helping customers select the correct items to fix pluming issues
• Alert customers to upcoming sales events and promotions.
• Answer customer questions about merchandise, sales, and services.
• Welcome customers into the store and help them locate items Brake Press Operator
DEFIANCE METAL PRODUCTS - Heber Springs, AR
April 2019 to October 2019
Sales/Lot Manager
Car City - Searcy, AR
March 2018 to April 2019
• Hiring and training sales employees.
• Working with the sales team to ensure they meet goals and targets.
• Compiling data from the sales team to present to upper management.
• Ensuring that the company is bringing in enough revenue.
• Selling vehicles after thoroughly understanding and exhibiting capabilities, features and characteristics.
• Securing sales and qualifying buyers for purchase.
• Sealing the deal and closing sales.
• Expanding customer base and strengthening the loyalty of existing customers. Sales Associate
Belk - Conway, AR
March 2016 to March 2018
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store and vendor plan-o-grams
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Answered customer questions about merchandise, sales, and services.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items Dispatcher
Lindsey Petroleum Transport - Conway, AR
October 2016 to May 2017
• Field all incoming phone calls related to refined fuels.
• Dispatch bulk fuel deliveries.
• Monitor bulk fuel tanks using electronic fuel monitoring system to avoid fuel run outs.
• Schedule deliveries for all auto fill customers while coordinating incoming orders with drivers.
• Monitor orders and driver paperwork for accuracy and correct any mistakes before processing.
• Coordinate all operational needs with immediate supervisor, sales, and drivers to satisfy customer expectations.
IT Technician
A C Tech Services - Greenbrier, AR
July 2006 to February 2016
Certified independent contractor for Field Solutions, a service company providing IT support to a diverse clientele (commercial, government, retail, etc.)
Provide support and solutions for personal computers, point-of-sale systems, WiFi hubs and routers, telephone systems, printers (networked and local)
IT Technician/Applications Specialist
Inn of the Mountain Gods Resort & Casino - Mescalero, NM February 2007 to July 2009
Provided help desk support for all users of applications and hardware Managed all incoming service request and support calls in a web based help desk support system Built and maintained workstations, including all hardware and software Provided support for all applications on site, i.e. Oasis, Foodtrak, Micros 9700 POS, MyMicros, Microsoft Office
Monitored server room
Repaired old workstations, including hardware and software Ran network cable for new workstations, POS (point-of-sale) stations, etc. Assigned rotating schedule; periodically on call for all overnight IT services Front Desk Manager/IT Manager
Swiss Chalet Inn - Ruidoso, NM
March 2004 to October 2006
• Answered phones, processed reservations (credit card and cash transactions), managed guest relations
• Oriented and trained new employees, monitored front desk staff
• Scheduled on-going individual and group training sessions to foster and maintain quality customer service
• Kept up to date records of direct billing and made sure all was current
• Performed preventive maintenance of workstations and stand-alone desktop computers
• Managed LAN and WAN, including cabling and new systems to expand existing network
• Managed all internal support calls and service request Education
Bachelor's (incomplete, short approximately 20 hours) in Business and Computer Science
Eastern New Mexico University-Ruidoso - Ruidoso, NM August 2004 to December 2008
High school Diploma in Academic
Ross S Sterling - Baytown, TX
August 1981 to May 1985
Skills
• Customer Service (8 years)
• Help Desk Support (8 years)
• Microsoft Office (10+ years)
• PC Hardware/Software (10+ years)
• Amada
• Brake Press
• Press Brake
• Fabrication
• Press Brake Machine
• Active Directory
• Application Support
• Cabling
• Computer Networking
• LAN
• Micros POS
• TCP/IP
• WAN
• Time Management (10+ years)
• Microsoft Windows Server
• Operating Systems
• Microsoft Windows
• Technical Support
• IT Support
• Network Support
• DHCP
• VPN
• Microsoft Excel
• Computer literacy
• Administrative experience
• Ethernet
• VoIP
• Microsoft Exchange
• DNS
• Customer support
• Software troubleshooting
• Network protocols
• iOS
• Typing
• Databases
• English
• Microsoft Outlook
• Internet of things
• ServiceNow
• Analysis skills
• Mechanical knowledge
Additional Information
From 1985 till 96 97 I worked mainly petrochemical construction as a journeyman pipe fitter.
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