Claims Support & Customer Service Specialist

ARMANE’E MARSHALL

Las Vegas, NV

*********@*****.*** 702-***-****

Experience

CLAIMS ADJUSTER

IntouchCx Remote Las Vegas, NV

**/**** – 10/2024

Reviewed and analyzed insurance claims, gathered evidence, and determined liability based on policy terms and coverage limits.

Maintained clear and empathetic communication with claimants, policyholders, and third parties, explaining claim processes, coverage, and settlements.

Prepared detailed claim reports, maintained records in compliance with regulatory requirements, and collaborated with management on complex cases.

OUTREACH ATTENDENT

Salvation Army Las Vegas, NV

06/2023 – 01/2024

Engaged with community members to assess needs, provide information on available services, and promoted program benefits.

Participated in outreach events, workshops, and informational sessions to raise awareness about programs and services offered.

Maintained accurate records of interactions and services provided, ensuring confidentially to policies.

SALES ASSOCIATE

Decker’s Brand Las Vegas, NV

04/2022-01/2023

Greeted customers, assessed their needs, and provided recommendations based on product features.

Maintained an understanding of product lines, including materials, sizing, care instructions, and latest trends.

Processed transactions accurately and efficiently, handling cash, credit cards, and returns in accordance with store policies.

EDUCATION

HIGH SCHOOL DIPLOMA

Canyon Springs High School

AUGUST 2021

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