Executive Administrative Leader with Client Focus

Tenesa Y. Thompson

Executive Administrative Assistant

Houston, TX 77545 +1-346-***-****

******.********@*****.***, www.linkedin.com/in/tenesa-thompson PROFESSIONAL SUMMARY

Business Acumen - Knowledgeable of business operations, policies, and workflows that impact organizational structure, culture, and industry. Comfortable navigating ambiguity, shifting priorities by maintaining a calm demeanor under pressure to maximize productivity and executives time management Customer Centric - Ensure accurate fulfillment of customer requests for products, goods, and services within the specifications for contract adherence, develop relationships with clients, vendors, and associates to fulfill objectives and establish ongoing business opportunities.

Product and Project Coordination - Review, assess, track expenditures, manage product flow and procurement Critical Thinking and Self-Motivated - Ability to work autonomously with minimal supervision, lead team collaboration to strengthen unity, support executives with conflict resolution strategies that embrace innovation and alternative perspectives, ideate new concepts and initiatives from start-up to completion Conflict Resolution and Relationship Building - Strengthen partnerships with effective written and verbal communication that build momentum, team cohesiveness, strategies that identify root causes and problem solving Innovation and AI Prompt Engineering – Advanced MS Office and project management concepts, knowledgeable of GenAI, Google Workspace, Teams, and proprietary software for shared collaboration and reporting methodologies Work Experience

Administrative Admin II

Elevance Health - Houston, TX

February 2012 to Present

Dynamic and personable Administrator that possess over 14 years’ driving critical business solutions for c-Suite Executives and VPs in enterprise organizations. With emphasis on organization and administration, my skill sets encompass high-level customer service support to CEO's and VPs for sustainability and growth in agile environments. Partnering with cross-functional teams supporting project deliverables; my leadership skills are coupled with a high aptitude to create and interpret moderate to complex data to deliver measurable outcomes that affect business units across multiple time zones. I take ownership of tasks and exercise sound judgment by incorporating GenAI, subject matter experts’ and trends analysis to implement strategies that improve end-to-end processes for optimal results. Responsibilities include:

• Create and support operational workflows for clinical and non-clinical teams, triage urgent requests and correspondences, exercise sound judgment critical to business unit success

• Collaborate with executives to develop reporting structures for operational effectiveness, audits, risks and mitigation for compliance adherence, manage executives’ complex calendars to ensure alignment with key priorities, schedule meetings across multiple time zones

• HR Generalist through the coordination of staff development, communicating policies, benefits, and required training

• Technical Skills: Advanced Microsoft Office, Microsoft Copilot, GenAI, Salesforce, Google Workspace, Adobe, collaborative tools i.e., share point site, and IT support

• Administrative Champion through facilities coordination and logistics, negotiating proposals for offsite events within allotted budget for 200+ attendees

• Oversee the compliance of medical staff license certifications, renewals, and recertifications annually

• Create reporting methodologies that track productivity, key performance metrics, meeting manager; prepare agendas and documents, capture take-a-ways for next steps, supervise contractors’ work schedules, proxy for managers’ Workday administrative tasks

• Curate correspondences to external vendors to establish continuity of business, for products, goods, and services

• Expense management: create and maintain expense reports, vendors invoice for quarterly and annual reporting,

• HR Generalist tasks include new hire on-boarding, I-9 verifications and re-verifications, training new administrators, and communicating HR policies and procedures

EDUCATION:

Bachelor of Science Studies

Healthcare Management

Southern New Hampshire University – 2012

Associates of Arts Degree

Kilgore College Kilgore, TX

August 1987 to June 1990

Business

Tyler Junior College Tyler, TX

August 1987 to June 1988

Certifications

Leadership, Business Acumen, Project and Product Management, GenAI and Prompt Engineering, CURES-problem solving strategies

Additional Information

Authorized to work in the US for any employer

CORE COMPETENCIES

• Organization, GenAI Prompt Engineering, Advanced MS Office and technical abilities

• Executive Administrative Support c-suite Executives, VPs at enterprise and state level hierarchy

• Compliance, Contract Adherence, HR Generalist

• Accountable • Easy to Do Business With • Customer Centric QUALIFICATIONS & ACHIEVEMENTS

Emotional intelligent, innovative and forward thinking, accountable; continuously achieve significantly exceed annual performance reviews, recognized for leadership skills to effectively lead processes, community activism, maintain a friendly upbeat demeanor, easily transcend cultural differences

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