Quality Control Analyst and Administrative Professional

TAPETHA ARMSTRONG

Cary, NC *****

********@*****.*** +1-919-***-****

PROFESSIONAL SUMMARY

Detail-oriented Quality Control Analyst and Administrative Professional with extensive experience in laboratory quality assurance, SAP data management, transaction processing, and financial documentation. Proven ability to manage complex documentation, maintain regulatory compliance, and support cross- functional teams. Skilled in data analysis, quality monitoring, loan processing, and operational support with strong organizational and communication abilities. CORE SKILLS

Quality & Technical

• Quality Assurance & Quality Control

• Laboratory Testing & Calibration

• SAP Data Management

• KPI Reporting & Data Analysis

• Quality Documentation Review

Administrative & Financial

• Loan Processing & Mortgage Documentation

• Escrow & Title Processing

• Accounts Receivable

• Transaction Administration

Software

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft Office Suite

• SharePoint

• SAP

Professional Skills

• Project Coordination

• Training & Job Aid Development

• Data Entry & Documentation Management

• Organizational & Research Skills

• Customer Service & Technical Support

PROFESSIONAL EXPERIENCE

Quality Lab Associate / QC Analyst (SAP)

Clorox Company – Morrisville, NC

03/2019 – 10/2025

• Maintained quality control processes and ensured compliance with laboratory and production standards.

• Updated SAP systems with release dates and monitored batch confirmations.

• Generated and analyzed KPI reports to track product quality and operational performance.

• Performed organoleptic testing of finished goods including color, transparency, consistency, texture, and fragrance.

• Conducted pH testing and daily calibration of laboratory equipment to maintain testing accuracy.

• Verified finished goods samples against confirmed production batches.

• Monitored raw materials and products retain samples for expiration and compliance.

• Reviewed documentation logs (DTR) for accuracy and returned records for correction when necessary.

• Ensured manual laboratory records for environmental and cleaning processes were accurately documented.

• Created job aids and process improvement documentation to support operational efficiency. Notary Loan Document Specialist

Home Business Inbound Call Center – Cary, NC

12/2002 – 03/2019

• Coordinated mortgage closings by confirming loan document packages and borrower requirements.

• Reviewed loan documentation to ensure all necessary forms and disclosures were included.

• Verified borrower identity and notarized financial and real estate documentation.

• Communicated with lenders and escrow agents to confirm closing instructions.

• Ensured proper execution of loan documents and timely return for processing.

• Helped prevent fraud through strict notarial identity verification procedures. Loan Document Processor / Data Entry Specialist

Apex Systems Inc (Genworth Mortgage Insurance) – Raleigh, NC 09/2016 – 12/2016

• Verified complete mortgage loan packages prior to underwriting review.

• Organized and validated documentation including applications, credit reports, appraisals, and disclosures.

• Reviewed loan data including credit scores, loan amounts, and liabilities for accuracy.

• Maintained high data accuracy and timely processing of mortgage documentation. Administrative Assistant / Receptionist

MKSD Institute for Disabilities – Trenton, NJ

03/2005 – 12/2011

• Managed front desk operations including answering calls and directing inquiries from parents, school districts, and transportation departments.

• Maintained student and staff databases and filing systems.

• Processed time sheets, payroll information, and petty cash records.

• Managed office supply inventory and procurement.

• Coordinated communication between staff, students, and families in English and American Sign Language (ASL).

• Supported safety procedures including organization of routine emergency drills. CERTIFICATIONS

Xcel Basics, HR Fundamentals, Microsoft Word

ADDITIONAL SKILLS

• American Sign Language (ASL)

• Banking & Financial Documentation

• Tax Documentation Experience

• Computer Networking Basics

• Technical Support

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