Medical Billing & Coding Specialist with Leadership Skills

MATTHEW J. BLANK

971-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Motivated medical billing and coding specialist with over 2 years extensive experience in operations, billing, and coding. Expertise in ICD-10, CPT, and HCPCS coding. Highly skilled in analyzing and validating patient information, diagnoses, and billing data. Demonstrated leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals.

EDUCATION

Altierus Career College Medical Insurance Billing and Coding Diploma - 4.0 GPA May 2018

SKILLS

Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules

Adept at organization, managing inventory, training, supervising staff and implementing office processes and procedures that expedite work and significantly save costs

Administrator / Office manager providing support to multiple departments, department heads and department administrators

Proven ability to maintain confidential records per state and organization guidelines

Works well independently but also is a team player with a demonstrated ability to stay focused and goal oriented

Able to communicate clearly, concisely, and professionally with all individuals

Thorough knowledge of CPT, HCPCS, ICD-10, and Anatomy and Physiology; able to work within Microsoft Office Suite, and ClaimGear and Chiro Touch systems

OSHA and HIPAA trained with BLS Healthcare Certification

EMPLOYMENT HISTORY

Consumer Cellular Customer Service Representative 2022 – 2023

Tech-Savvy problem solver with multitask abilities with the end goal building lifelong brand

Provided over-the-phone repair, teach and understand a variety of customer service and equipment needs including account status and billing.

Utilize advanced diagnostic enhancements and repairs to a wide range of customer profiles

Using patience, training and effective communication skills to uncover customer needs, answer questions, along with problem solving, to leave a positive impression on customer interactions.

Engaged in suggestive selling and other sales techniques to maximize sales and enhance consumer cellular brand

Developed necessary skills to be comfortable and adaptable in troubleshooting all kinds of technical mobile issues to address technical inquiries and get services running smoothly, taking customers through fixes you make together

Understands the products offered and customers sense of urgency to help create satisfying customer experience

Stay on top of current technology and product updates on the newest products, services and updates

Maintained knowledge of current products, location and strict adherence to all protocols for all metrics.

Respectfully take direction from Department Manager and supervisors, during weekly goal setting/ development meetings

Ask for help in the event of escalation using proper call transfer procedures

Demonstrate the ability and understand the concept of where to find information to help vs. knowing everything.

One-on-one time with department leaders to enhance and streamline processes for the customer and myself.

Maintain all established metrics, about to complete level 1 and be promoted to level 2 supervisor status

WinCo Foods Cashier Customer Service Representative 2020 - 2022

Sought opportunities to welcome, engage, serve and thank all customers

Performed friendly, courteous, tactful relations with customers and co-workers with composure

Maintained an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer

Operated check stand equipment such as cash register, scanner and scale to process customer orders using two aisles to check out customers

Engaged in suggestive selling and other sales techniques to maximize sales and enhance Winco Food brand

Processed all monetary transactions (giving and receiving change) including cash, checks, gift certificates, including traveler’s checks, food stamps, processing coupons and refunds. Adheres to all cash handling and lane accountability policies and procedures.

Maintained knowledge of current products, location and UPC codes to ensure proper pricing.

Learned and memorized a considerable amount of information including PLU codes store product location, followed check stand and keyboard procedures as per company policy.

Maintained clean, neat and properly stocked check stand to ensure safe and secure work area.

Ensured accuracy in scanning, verifying sales and monetary transactions with mental alertness including basic math skills

Respectfully take direction from Department Manager

Other Duties assigned

Dollar Tree Sales Floor Associate 2020 – 2021

Responsible for assisting customers with the complete operations of the assigned store, in conjunction with assigned tasks and duties

Assist in merchandising of the store as per company merchandising diagrams

Fully crossed trained to assist with cash register operations, customer service and stock replenishment.

Handle all sales transactions while operating the assigned cash register.

Maintains security of all cash and all store products

Protects all company assets

Maintains a high level of outstanding customer service.

Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors

Receives all incoming merchandise as per company receiving standards, marks missing produce with delivery driver and store manager.

Assists with unloading truck deliveries as per established company receiving procedures.

Works and follows all safety standards

Adheres to and upholds all Policies and SOP

Followed, general math skills to allow for excellent cash accounting

Strong verbal communication skills to allow for proper interaction with customers

Performed at the highest level of integrity and honesty, responsible for anu and all cash handling

Respectfully take direction from Manager

Other Duties assigned

Beeson Wellness Center Medical Coding & Billing Specialist 2018 – 2020

Processed medical coding for patients visits or returned to staff for adjustments based on chart notes

Through knowledge of ICD10, CPT coding and CSM1500

Entered all charges accurately and within accepted time standards

Uploaded all charges to clearing house

Maintained required billing records, reports, file

Sent out appropriate letters to guarantors when phone contact was unsuccessful

Followed up on all aging accounts that had payment arrangements and verify payments are made

Bring guarantors into the billing office to answer questions or if there was no response to letters and/or phone calls

Followed billing complaint process and sent to outside collections when appropriate

Review and follow up with all accounts over 60 days old contact patient to get these accounts current

Coordinate with clinical Staff and Doctors to obtain correct charge information for all Patients

Respectfully take direction from Manager

Other Duties assigned

Mi Pi Pizza Managing Partner & Owner 2012 – 2016

Developed all operational standards, guest relations protocols, profit engineering, training and operational manuals, including local marketing and facilities upkeep

Oversaw all daily activities, including hiring/training of all individuals to drive business outcomes

Hired and trained in-house bookkeeper to perform daily review of paperwork along with reconciliation of cash and credit cards

Created a positive work environment to foster a flexible, optimistic and guest first mentality from the entire staff through open communication and active review processes

Set-up and maintenance of all on-site computer equipment and monitoring of e-traffic

Demonstrated excellent problem resolution at every level, while providing open communication and recommend discipline and/or termination when appropriate

Assisted owners and staff in establishing and achieving predetermined standards of quality food, service, cleanliness and promotions

Additional Work History

P.F. Chang’s China Bistro Operating Partner 2007 – 2012

California Pizza Kitchen General Manager 2002 –2007

Starbucks District manager 15 stores San Francisco Ca. 1999 - 2002

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