Internet Repair Support Specialist - 6+ Years Experience

Mujeeb Rahmani, Internet repair customer service rep

Columbus, Ohio, United States, 614-***-****, ****************@*****.*** PROFILE Dynamic Internet Repair Customer Service Representative with over 6 years of experience in providing exceptional technical support and customer service. Proficient in diagnosing and resolving complex hardware and software issues, consistently achieving high customer satisfaction rates. Demonstrated ability to train and mentor team members, enhancing overall service delivery and operational efficiency. Known for maintaining composure in high-pressure situations while delivering effective solutions. Committed to fostering positive customer relationships and ensuring a seamless experience that aligns with organizational goals.

EMPLOYMENT HISTORY

Mar 2025 — Present IT Support/Hardware/Wiring, Taj Men's Wear Dublin OH Delivered technical support for software, hardware, and wiring issues, ensuring seamless operations. Facilitated efficient troubleshooting processes that enhanced customer satisfaction and resolved concerns. Collaborated with team members to streamline service delivery, resulting in improved operational efficiency.

Assisted users with IT-related issues and provided technical support Provided training and product support to customers, resulting in a 20% reduction in customer support inquiries

Set up and maintained camera equipment in a timely and efficient manner Repaired and replaced aircraft systems, including electrical wiring, hydraulics, and fuel systems Performed mechanical and electrical assembly, including wiring and soldering Set up and operated camera cranes and jib arms to capture dynamic shots from high and low angles Apr 2024 — Apr 2025 IT Support and Hardware, Zaland Custom Tailoring Powell OH Provided technical support to clients, resolving issues related to hardware and software efficiently. Collaborated with cross-functional teams to enhance customer service processes, improving response times. Trained new team members on support protocols and tools, fostering a knowledgeable workforce. Provided remote technical support to users, resulting in a 100% customer satisfaction rate Investigated and resolved complex technical issues with minimal disruption to users, resulting in a 20% reduction in service tickets

Performed machine setup and calibration to ensure parts were within required tolerance levels Performed mechanical and electrical assembly, including wiring and soldering Analyzed and interpreted blueprints, diagrams, and job specifications to determine best crane setup and operation

Assembled and installed electrical wiring and components, ensuring proper functioning and safety Mar 2023 — Present Internet Repair Representative, Spectrum Columbus Supported end-users with network and device troubleshooting and diagnosis. Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Entered commands and observed system functioning to verify correct operations and detect errors. Received and prioritized support requests to maximize resource utilization. Answered user inquiries to resolve computer software or hardware operation problems. Maintained positive working relationship with fellow staff and management. Installed and performed minor repairs to hardware, software or peripheral equipment. Evaluated software or hardware to recommend improvements or upgrades. Communicated with end-user to address device problems and implement technical or procedural solutions. Worked overtime to respond to emergencies and fix unsafe conditions. Troubleshot electrical and mechanical defects for residential, commercial and industrial sites. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products

Mar 2022 — Nov 2022 Sales Associate, Tansky Sawmill Toyota Dublin Followed up with customers to build long-term relationships and successful referrals. Explained differences between models to clients, comparing and discussing capabilities and features. Greeted customers at arrival to build positive relationships and discuss vehicles. Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Addressed inquiries, resolved customer issues and managed customer relations. Followed policies and procedures to meet or exceed established performance requirements. Consulted with customers regarding needs and addressed concerns.

Jan 2020 — Mar 2020 Customer Service Representative, Kroger Dublin Entored new employees on procedures and policies to maximize team performance. Improved customer service wait times to mitigate complaints.

Made outbound calls to obtain account information. Used proven techniques to de-escalate angry customers during telephone interactions. Fielded customer complaints and queries, fast-tracking for problem resolution. EDUCATION Computer Science, Columbus state community college I spend my days delving into a wide range of computer science courses, from the fundamentals of programming and data structures to more advanced topics like artificial intelligence and cybersecurity. A+, CompTIA

SKILLS Computer skills

Customer service

Sales

Communication skills

Computer literacy

Cashiering

Microsoft excel

Basic math

Microsoft office

Writing skills

Cash handling

Front desk

Typing

Time management

Automotive diagnostics

Windows

Leadership

Recruiting

Microsoft word

Hardware

LANGUAGES Pushto

Pashto

Hindi

English

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