Motivated UNT Student - Customer-Focused Front Desk Professional
Resume:
EMPLOYMENT HISTORY
Receptionist, H&R Block
NOV 2025 – JAN 2026
Seasonal Beauty Advisor, Ulta Beauty
SEP 2022 – JUN 2023
Team Leader, Little Mexico Café
SEP 2021 – JUL 2022
Cashier, Brookshire Brothers
EDUCATION
AUG 2023 – MAY 2027
B.A., Advertising & Journalism, University Of North Texas AUG 2019 – MAY 2023
High School Diploma, Silsbee High School
SKILLS
Customer Relationship Management
Front desk operations
Cash transaction processing
POS system operation
Customer service excellence
Cash Handling
Accuracy
Credit Card Applications
Confidential Information
Sales
Cross-Selling
POS Systems
Digital Systems
Problem Resolution
Professional Communication
Active Listening
Attention to Detail
Social Media Marketing
Data Entry
Silsbee, USA, 77656
***********@*****.***
JALAINA HARRIS
Motivated college student at University of North Texas majoring in Advertising with a minor in Journalism. Strong communication and interpersonal skills with experience working in team environments and connecting with diverse groups of people. Reliable, adaptable, and eager to gain professional experience while contributing positively to a workplace.
Greet and assist clients in a financial services environment while maintaining confidentiality. Schedule appointments and manage front desk operations. Handle sensitive financial and personal information. Welcomed clients at front desk, verified IDs, and routed visitors to correct tax specialists. Answered high-volume calls, triaged inquiries, and transferred urgent tax questions to advisors. Educated customers on products and store credit card programs. Supported credit card applications and sales goals. Processed transactions accurately using POS systems. Processed cash and card transactions accurately at the POS, balancing drawer at shift end. Delivered high-quality customer service in fast-paced settings. Resolved customer concerns and supported daily operations. Trained new hires on POS systems and order workflows, shortening onboarding time for servers. Implemented cash-handling checklist and reconciled tills at shift end to reduce counting errors. Processed cash, credit, and debit transactions accurately. Balanced cash drawers and assisted customers.
Handled customer returns and exchanges at POS, updated system records, and issued accurate refunds. Completed daily cash drawer reconciliation, prepared deposit slips, and handed over balanced funds to accounting.
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