Accomplished Customer Service & Talent Development Leader
Resume:
Ellen Eleazer
************@*****.***
Objective:
Seeking to apply my successful customer service career, toward talent development with a supervisory or management opportunity to help a company improve its overall standards in customer service and profitability. Professional Profile:
Thirty years progressive experience in the handling of cheques and US and foreign currency
Six years gaming supervisory poker and table games
Outstanding ability to manage projects to completion with quality results
Highly dependable and dedicated as evidence by longevity with employer
Known for a pleasant personality and effective interpersonal relations
A professional who works extremely well and learns quickly
Upbeat and positive attitude
Professional Experience:
UBER / LYFT
Independent Contractor Transport passengers / packages Las Vegas NV
10/2017-present
Orleans Casino Hotel Interact with guest offer hotel amenities Dual Rate Dealer rating play, issue comps based on play, Las Vegas NV open/close tables assist dealers
5/2019 8/2020
5/2023 - present
Westgate Resort Knowledge of several table games
Casino Games Dealer ability to professionally interact with customers Las Vegas NV offer and invite guest to company events 4/2018 8/2019 and information about property
Macys Department Store Greet customers, offer assistance in locating Swarovski Specialist merchandise, order, return, exchange Mays Landing NJ / Las Vegas NV
Trump Taj Mahal Knowledge of several games and procedure Casino Games Dealer of dealing able to interact with guest. Answer Atlantic City NJ questions relating to the game. Advise guest on 8/4/1994 –9/07/2014 promotional offers for rated players The New Resorts Knowledge of several games and procedure Casino Games Dealer of dealing able to interact with guest. Answer Atlantic City NJ questions relating to the game. Advise guest on 3/08/2011 –09/06/2014 promotional offers for rated players Caesars Entertainment Initially hired as Marketing Agent from 1996-2001 Dual Rate Poker Supervisor answered a heavy phone line for VIP players. Opened Atlantic City NJ this casinos first poker room I checked cards, ordered 3/16/1196 – 2/9/2009 cheques, handled discrepancies and resolved concerns Elegant Images Effectively run daily operations, overseeing and Assistant Store Manager prioritizing tasks, scheduling make-up artist, cashier, Cherry Hill Mall photographer, schedule and confirm photo shoots Cherry Hill NJ promote photo sales, verify equipment sterilization 5/1993 – 8/1994 assign breaks, handle complaints, retakes, open and Close store, balance checks, currency, credit cards and make bank deposits
Professional Accomplishments: Life Licensed by Nevada Division of Insurance Studying Accident and Health Insurance
Social Media Strategist
Education:
Pennsylvania State University Liberal Arts 1982
Professional School of Business Real Estate 1988
Camden County College Shorthand 1988
Casino Dealers School Craps, Blackjack 1989
Peirce College Computer Courses 1992
Professional Dealers School Mini Bacc, Pai Gow Poker 1996 Gloucester County College Business Administration 2000 International Bartending School Bartending 2005
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