Customer Service & Logistics Professional with 17+ Years
Resume:
Jermika Bass-
Mcknight
********@*****.***
Horn Lake, MS, 38637
EDUCATION
GRANTHAM UNIVERSITY
Master's Business and
Administration/Project
Management (Jan 2019)
UNIVERSITY OF PHOENIX
Phoenix, AZ
Bachelor of Science Marketing
and Sales Communication (Jan
2016)
UNIVERSITY OF PHOENIX
Phoenix, AZ
Associates of Arts
Communications (Jan 2014)
EAST SIDE HIGH SCHOOL
Cleveland, MS
Completed coursework towards
High School Diploma (May
2004)
ADDITIONAL SKILLS
Communication Skills
Interpersonal Skills
Customer Service Skills
Attention to Details
Time - Management Skills
CAREER OBJECTIVE
Detail-oriented professional with 17+ years of
experience and a proven knowledge of
customer communications, customer
satisfaction, and customer service. Aiming to
leverage my skills to successfully fill the
Customer Service Representative/Business/
Marketing role at your company.
EXPERIENCE
CDL A Truck Driver
48Forty Solutions, Memphis TN Dec. 2022-
Present
• Meet delivery schedules, including on
time pickup and delivery
• Inspect vehicles for mechanical items
and safety issues and perform
preventative maintenance
• Document and log work/rest periods
and miles spent driving and retain fuel
receipts
• Drop and Hook, No Touch Freight
• Comply with DOT rules and regulations
(size, weight, route designations,
parking and break periods) as well as
with company policies and procedures
• Maneuver trucks into loading or
unloading positions
• Report defects, accidents or violations
Delivery Driver
Marketing Skills
Sales Skills
Retail Skills
Driving Skills
CERTIFICATIONS
Life, Health, and Accident
Insurance License
CDL A Driver
B&B Services (FedEx), Olive Branch, MS Sept.
2018 – Dec 2022
• Loads product onto the truck daily.
• Deliver and pick up small packages, on
time, safely and injury free.
• Stocks product to par levels and
maintains accurate documentation of
product levels via appropriate software.
• Report sales, waste, customer concerns,
and/or machine malfunctions daily.
• Report necessary maintenance or repairs
needed on vehicle to management.
Maintain and upkeeps cleanliness of
vehicle and equipment.
• Performs all job duties in a safe manner
by adhering to all driving regulations,
company safety policies and procedures.
• Maintains a friendly, efficient, and
positive attitude towards customers,
clients, and co-workers. Other duties and
tasks as assigned by manager.
ASSISTANT MANAGER
Aarons Sales and Lease, Memphis, TN / Nov
2013 – Sept. 2018
• Executing the store's sales and credit
programs
• Ensuring that employees are performing
tasks and the showroom and backroom
properly maintained and organized
• Overcome objectives in sales by meeting
company sales goals
• Ensuring marketing campaigns are
submitted on time and on financial plan
• Generate new business by developing and
implementing community marketing
strategies
• Making regular sales and collections calls
• Maintain knowledge of current products,
pricing, promotions, policies, and procedures
• Responsible for putting up offers and
confirming accuracy Maintaining,
organizing, and protecting company assets
• Ensuring company vehicles are safe for
operation and repairs completed as
needed
• Set up and delivery furniture and
appliances in a timely manner by operating
company vehicles
• Review and close lease agreements as
directed by the General Manager
• Assist store manager with inventory,
ordering, and services
• Counsel customers to gain timely
lease/merchandise renewals, collect money
on accounts, research and follow- up on
skip trace accounts, and obtain customer
signatures on lease agreements.
ASSISTANT MANAGER
BestWay RTO, Cleveland, MS / Jun 2015 - May
2016
• Collected on delinquent customer
accounts while counseling and providing
customer relation skills
• Achieved daily and weekly sales and
collections standards
• Field customer and employee calls
pertaining to straight marketing leads
• Managed and lead the store's credit and
collections program
• Managed store's lease renewal efforts
including phone and field collection
activity by collecting payment or
repossession merchandise
• Assisted manager with hiring, reviewing
applications, inventory, and P & L
Budgeting
• Increased company growth by gaining new
business
• Presented customer service in agreement
with responsibility and company standards
and programs
• Lead staff and team in daily operations
while training and developing the store's
employees
• Followed up on TLO skip trace accounts
• Delivered merchandise in a timely manner
by operating company trucks.
INSURANCE AGENT
Union National Life Insurance, Cleveland, MS /
Jun 2014 - Dec 2014
• Met and contacted new potential clients
to discuss financial concerns and needs
• Conducted information gathering
meetings with clients
• Accountable for the data honesty of
customer database
• Analyzed client needs and presenting
solutions
• Provided on-going service to clients
• Developed and implemented personal
and marketing plans
• Collected monthly premiums
• Handled multiple tasks and communicate
effectively
• Grew the agency customer base by
providing and identifying cross sell
opportunities
• Wrote new insurance business while
having the ability to navigate a
computerized data entry system.
ACCOUNT MANAGER
Rent-A-Center, Cleveland, MS / Mar 2010 - Nov
2013
• Managed rental accounts, increasing store
revenue and profits, loading/unloading
trucks for delivery, and receiving
shipments in
• Collected payments on past due accounts
and delivering furniture and appliances in
a timely manner by driving company
vehicles
• Reviewed expired accounts and collect
timely payments by phone or field activity,
if not return company products to store,
telemarketing, keep the showroom floor
organized, producing sales on
merchandise, and meet company goals
and standards.
ADMINISTRATIVE
ASSISTANT/RECEPTIONIST
Cleveland Foot Clinic, Cleveland, MS / Mar 2007
- Mar 2010
• Scheduled appointments, meetings, calls,
and other interactions based on the
priorities of the leaders and the organization;
arranges travel; submits expense reports in a
timely manner
• Arranged patient appointments for routine
visits and surgeries
• Collected, counted, and disbursed money,
strongly communicating with customers,
employees, and other individuals
• Answered telephone, directed calls, took
messages, compiled, copied, sorted, filed
medical records, and insurance claims
• Managed specialty documents, reply and
comply to include letters, reports, emails,
presentations, memos, and faxes
• Operated office equipment, medical coding
and billing, computing information using
Excel and Word, proofreading data, claims,
and EOB statements, and generating reports.
REFERENCES
References available upon request
Contact this candidate