Client Experience & Support Specialist

RHEA SCOTT

*****.*****@*****.*** 405-***-****

Oklahoma City, OK 73170

SUMMARY

Experienced and result-driven customer support and client experience professional with 16+ years of experience progressing through customer service, client support coordination, and customer experience roles within retail service environments. Experienced in resolving customer inquiries, supporting service operations, and maintaining consistent client satisfaction standards. Known for strong communication, service reliability, and delivering consistent customer support across fast paced service operations.

EXPERIENCE

Customer Support Specialist (Hybrid)

Men's Wearhouse Feb 2023-Current

• Provide customer support by assisting clients with service inquiries, order questions, and product related concerns.

• Maintain accurate records of customer interactions and service resolutions within support systems.

• Coordinate with store teams and service departments to resolve complex client concerns.

• Assist customers with order tracking, service updates, and account related questions.

• Monitor incoming customer requests and ensure timely response to support inquiries.

• Maintain professional communication while assisting high volumes of customer service requests. Recognized for assisting 140+ customer service requests weekly while maintaining a 94% customer satisfaction rate.

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Client Support Coordinator

Men's Wearhouse May 2015-Feb 2023

• Coordinated customer service activities and supported service teams in resolving client inquiries.

• Maintained organized documentation of service interactions and client support records.

• Assisted clients with product service inquiries and order related support.

• Communicated with internal teams to resolve customer service issues efficiently.

• Maintained customer service logs and service documentation records. Created a structured customer interaction log that helped service teams track follow up requests more effectively.

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Customer Experience Specialist

Ross Dress for Less Dec 2012-Apr 2015

• Assisted customers with product inquiries, service questions, and general store assistance.

• Maintained documentation of customer service interactions and issue resolutions.

• Coordinated with store teams to ensure customers received timely service support.

• Provided clear communication to customers regarding store services and policies.

• Handled customer concerns professionally while maintaining positive service experiences.

• Supported daily customer service operations during high traffic store hours.

• Maintained accurate service documentation for customer inquiries and service outcomes. Customer Support Associate

Ross Dress for Less Sep 2010-Dec 2012

• Assisted customers with service requests and product related inquiries.

• Maintained accurate documentation of customer interactions and support activities.

• Provided information regarding store policies, services, and available products.

• Escalated complex customer issues to senior service staff when necessary.

• Communicated with customers to resolve service related concerns.

• Supported daily customer service operations while maintaining organized service records. SKILLS

• Customer Support

• Client Relationship Management

• Customer Experience Management

• Service Issue Resolution

• Customer Communication

• Service Documentation

• Client Support Coordination

• Customer Inquiry Handling

• Customer Satisfaction Management

• Service Workflow Coordination

• Retail Customer Service

• Customer Interaction Management

• Order Support

• Customer Escalation Handling

• Client Assistance

• Service Operations Support

EDUCATION AND TRAINING

High School Diploma

Heritage College

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