Global Customer Support Specialist (SA) for International Roles

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CURRICULUM VITAE

OF

MASEGO BOPALAMO

Customer Support Specialist with experience in high-volume environments across healthcare, government, and academic sectors. Skilled in Zendesk, ticket management, and resolving customer issues efficiently while maintaining high satisfaction. PERSONAL DETAILS:

SURNAME Bopalamo

FULL NAMES Masego

NATIONALITY South African

(willing to work American/European times)

CONTACT DETAILS +27-78-079-****/ +27-82-728-**** GENDER Female

EMAIL ADDRESS *********@*****.***

LINKEDIN LINK https://linkedin.com/in/masego-

bopalamo

STARTING DATE Immediately

CORE SKILLS:

• Customer Support (Email, Chat, Ticketing)

• Zendesk (CRM & Ticketing)

• Complaint Resolution & Escalation Handling

• Data Processing & Administration

• Customer Experience & Retention

• Remote Support & Communication

TECHNICAL SKILLS:

• Zendesk

• Google Workspace

• Microsoft Office

• Zoom

• Teams

• Open EMR( Training)

EDUCATION:

2

• Postgraduate Diploma: Policy & Public Administration (In Progress) - University of South Africa (UNISA) – Expected 2026

• BA Strategic Corporate Communications-University of Johannesburg – 2017 CERTIFICATIONS

• Project Management Certificate – University of Cape Town (GetSmarter), 2024

PROFESSIONAL EXPERIENCE:

Freelance Client Service Manager

Mint Artistry Present

• Manage 20–40+ client interactions weekly, including bookings and support queries

• Maintain high client satisfaction and repeat business

• Respond to customer inquiries promptly, ensuring smooth service delivery Systems Processing Consultant

Life Glynwood Hospital Mar 2022 – Jul 2022

• Handled 50+ customer/patient queries daily in a high-volume environment

• Managed billing, accounts, and system updates with accuracy

• Resolved complex issues efficiently while maintaining compliance Administrative & Communication Support

Leadership for media- Secretary General of South Africa Dec 2021 – Jul 2022

• Managed daily communication and coordination with stakeholders

• Handled inquiries and ensured timely responses across teams

• Maintained organised records and improved workflow processes Executive Administrative Assistant

COGTA Aug 2018 – Jun 2020

• Supported high-volume administrative and customer-related processes

• Coordinated internal communication and handled stakeholder queries

• Improved document workflows, increasing operational efficiency Student Finance Consultant

UNISA Dec 2010 – Mar 2011

• Assisted 50+ customers daily with financial and account queries

• Processed payments and ensured accurate record-keeping

• Delivered professional customer service in a fast-paced environment ADDITIONAL STRENGTHS:

• Strong written and verbal communication

3

• Highly organised and detail-oriented

• Proactive and solutions-driven

• Able to work independently in remote environments

• Multilingual (English + 6 South African languages)

• Strong cross-cultural communication skills

ADDITIONAL INFORMATION:

• Based in South Africa (fully remote-ready)

• Available for UK & US time zones

• Multilingual: English + 6 South African languages

• Strong cross-cultural communication skills

• Reliable Internet connection

Contact this candidate