Transportation & Customer Care Professional Coach
Resume:
Shaleeka B.
Milici
Transportation
and Customer
Care Specialist
Shaleeka B. Milici
Chicago, IL 60622
*********@*****.***
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Skills Experienced professional with a background in transportation, customer service, and management. Seeking to leverage proven skills in safe driving, customer interaction, and team leadership in a customer oriented-role. Demonstrated ability to deliver exceptional service, manage schedules, and resolve issues efficiently to ensure stakeholder satisfaction and operational excellence.
Excellent Communication and Interpersonal Skills - Safe Driving and Route Navigation - Safety Awareness and Incident Reporting - Problem-Solving Skills with Empathy and Patience - Effective Time Management - Team Leadership and Collaboration - Attention to Detail and Adaptability - Technical Proficiency Microsoft and Google Suites ㅡ
Experience FedEx Express / Courier Driver
JUNE 2019 - PRESENT, CHICAGO, IL
● Deliver packages throughout the city, ensuring timely and safe delivery.
● Operate vehicles up to 750 and lesser, maintaining a clean and organized work area.
● Communicate effectively with customers, uphold company standards (Purple Promise), and train new employees.
Snippet’s Mini Cuts / Assistant Manager and Receptionist OCTOBER 2016 - PRESENT, CHICAGO, IL
● Manage phone calls, schedule appointments, and maintain a clean and organized salon.
● Process customer transactions, conduct monthly inventory, and restock inventory.
● Promote and sell products to enhance customer satisfaction and sales. America’s Financial Choice / CSR Specialist
APRIL 2015 - DECEMBER 2016, OAK PARK, IL
● Evaluate loan applications, communicate additional requirements, and explain loan rejections.
● Facilitate loan approvals, manage contract signing, and collect fees.
● Ensure compliance with loan provisions and maintain customer satisfaction. Fletcher Jones- Universal Parking / Shuttle Driver, Dispatcher and Greeter MAY 2014 - NOVEMBER 2015, CHICAGO, IL
● Drive various vehicles, manage dispatch operations, and greet customers.
● Utilize communication, multitasking, and problem-solving skills in fast-paced environments.
● Ensure safe and professional driving under demanding conditions. A-Karrasel Child Care Centers / Assistant Teacher
OCTOBER 2014 - MARCH 2015, CHICAGO, IL
● Support lead teachers in curriculum planning and implementation.
● Foster children’s development in curiosity, exploration, and social skills.
● Maintain a safe and organized learning environment, communicate with parents about children’s progress.
Lucky Strike / Hostess
APRIL 2014 - AUGUST 2015, CHICAGO, IL
● Welcome and seat guests, manage reservations, and answer inquiries.
● Maintain cleanliness and organization of host area.
● Assist in creating a welcoming atmosphere for guests. 7/11 / Sales Associate
NOVEMBER 2011 - APRIL 2014, CHICAGO, IL
● Provide excellent customer service, handle deliveries, and upsell products to meet sales targets.
● Create attractive product displays to enhance sales opportunities. ㅡ
Education Wilbur Wright College / Communication Studies 2008-2009, CHICAGO, IL
Nicholas Senn High School, Chicago, IL / High School Diploma GRADUATED: 2008, CHICAGO, IL
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Certifications Elitte Bartending School
Bartending License
2013, CHICAGO, IL
Illinois BASSET Certification
2013, CHICAGO, IL
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