Virtual Banking Virtual Assistant with Remote Support Expertise

SIMANGELE NTULI

**** ******** ******, ****** ****, Soweto 1819

Phone: 072-***-**** / 069-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Results-driven Virtual Assistant with 2–3 years of experience in banking operations, supported by over 8 years of experience in remote customer service and technical support. Proven ability to manage high-volume customer interactions across chat, email, and phone in fast-paced, KPI-driven environments. Skilled in banking support, account management, dispute resolution, fraud handling, and technical troubleshooting. Consistently delivers accurate, compliant, and customer-focused service while maintaining high performance and quality standards. CORE SKILLS

Customer Service Support, Technical Troubleshooting, Virtual Assistance, Inbound Call Handling, Chat and Email Support, Banking Customer Service, Disputes, Refunds and Credits, CRM Systems, Data Capturing, KPI Driven Performance.

WORK EXPERIENCE

Virtual Assistant / Chat Customer Service Consultant Commonwealth Bank (Australia) – Nutun

June 2023 – Present

Manage customer interactions via chat and digital platforms. Assist with accounts, card services, and banking support. Handle fraud queries, disputes, and refunds.

Maintain compliance and meet KPI targets.

Technical Customer Support Consultant

Quantanite – Sandton

April 2018 – December 2022

Provided printer troubleshooting and technical support. Assisted customers via phone, email, and chat.

Recorded accurate data in CRM systems.

Customer Service and Technical Support Consultant

Samsung – Midrand

March 2016 – January 2018

Troubleshot home appliances and supported customers. Logged service requests and provided solutions.

Online Customer Service Consultant

Webhelp – Parktown

January 2013 – December 2015

Handled online orders, refunds, and customer queries. EDUCATION

Grade 12

Erasmus Monareng High School

Completed: 2025

ACHIEVEMENTS

Coach / Support Champion – Samsung

Assisted new consultants and improved KPI performance. REFERENCES

Available upon request.

Contact this candidate