Public Service Professional with Administrative Expertise

Michael F. Edmond

*** **** *** ***

Forney, Texas 75126

Cell 469-***-****

********@*****.***

Summary: Reliable and detailed-oriented professional with excellent customer service skills as well as strong administrative skills.

PROFESSIONAL ACCOMPLISHMENTS

Provided 30 years of outstanding public service to the U.S. Bankruptcy Court.

Awarded U.S. Bankruptcy Court Employee of the Year Award in 1995.

Awarded On-the-Spot Award for outstanding Teamwork in 2004 at the U.S. Bankruptcy Court.

WORK EXPERIENCE:

U.S Bankruptcy Court, Northern District of Texas (October 1992 to Present)

Judicial Support Specialist: Managed numerous bankruptcy cases per year, served as liaison between the court, trustees, the clerk’s office, and the bar. Assisted courtroom deputy with courtroom duties and the management of the judge’s cases by calendaring, monitoring, and setting dates for hearings. Performed clerical duties, including preparation of court calendars, processing orders and claims, answering telephones, scheduling and relieved courtroom deputy, as needed, in the operation of electronic court recording equipment. Edited docket entries to ensure that docket entries were accurate and complete, to conform with quality procedure standard. I maintained quality assurance reports and error logs to identify error trends and made appropriate recommendations. I prepared transcript requests for the appropriate transcriptionist for service and performed special requests and projects as needed by the Court Service Department.

BaylorScott&White, Dallas, Texas (January 2013 to Present)

Protective Service Officer: Patrol assigned areas for the presence of unauthorized persons or potential sources of crime, and maintains clear, appropriate and continuous radio contact with base, shift supervisor and other officers in the field. Maintains general order of the local environment and intervenes in disturbances in a calm and efficient manner guided by courtesy, established rules and regulations. I was also tasked with monitoring CCTV Avigelon System.

Texas Health and Human Services, Dallas, Texas (November 2014 to March 2019

ES Clerk III: Provide a variety of clerical support services in a delivery office. Provide clerical support to Texas Works Advisors. Process mail, open and date stamp incoming Medicaid, Temporary Assistant for Needed Family (TANF) and SNAP Food applications and supporting documents. Review applications for required signature, date, and supporting documents. Log applications and assigns complete applications for processing. Return incomplete applications to clients and assist with completion when necessary/requested. Copy and return original documents upon request to clients/customers. Respond to client inquiries and requests for assistance.

Lomas Mortgage USA, Dallas, Texas (July 1989 to October 1992)

Tax Specialist: Ensured accurate information was maintained between Ticor and

Lomas database. Performed all necessary maintenance and tracking of database information. Procured tax bills for payment purposes.

Federal Deposit Insurance Corporation, Addison, Texas (September 1987 to December 1988)

Clerk: Typed memos, reports, and other correspondence in final form. Served as a bank support specialist to the financial officers.

U.S. Army, Fort Polk, Louisiana (May 1983 to May 1986)

Personnel Administration Center - Administrative Clerk: Typed memos, reports, and other correspondence in final form. Operations Clerk for HHC 5TH CAB Airfield Operation Center.

EDUCATION

Texas A&M Commerce University, Commerce, Texas - Degree in Progress Business Administration in Progress

Richland College - Dallas, Texas - Associate’s degree in liberal arts

VTI Business Computer School - Farmers Branch, Texas (February 1987 to November 1987, Certificate in Computerized Office Administration)

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, WordPerfect, Lotus Notes, CM/ECF Document Filing System, CM/ECF Order Processing

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