Telecommunications Leader - HFC & Fiber Expert - 26+ Years

Gabriel Briggs

*******@*******.*** • 520-***-****

SUMMARY

Experienced telecommunications professional with over 26 years in Telecommunications network technology and leadership roles. Proven expertise in maintaining and installing HFC plants, fiber optic splicing, and troubleshooting network issues.

Strong leadership skills in Retail and Telecommunications demonstrated through mentoring and managing teams.

EXPERIENCE

Comcast Communications, Network-Tech 5

Jul 2011 - Present

Led the maintenance and installation of the HFC Plant from customer premises to the OTN/Headend, reducing downtime through efficient troubleshooting and repair.

Mentored and promoted Fulfilment Technicians into Network Technicians, enhancing team skills and performance.

Filled in for Network Supervisor, ensuring seamless operations and maintaining high-quality service standards.

AutoZone, Assistant Store Manager/PSM/CS

Jul 2020 – Apr 2026

Lead day-to-day store operations, ensuring smooth and efficient functioning, and achieving sales goals

Managed commercial sales, deliveries, and routing drivers, improving delivery efficiency.

Hiring, Coaching, and training employees daily, enhancing team performance and skill development, resulting in an increase in productivity.

Comcast Communications, Tech Supervisor

Jun 2009 – Mar 2011

Led Fulfilment Technicians, enhancing team performance and technician development through effective coaching and training.

Managed day-to-day operations, ensuring high-quality service standards and reducing downtime by efficiently troubleshooting and repairing escalated calls.

Conducted quality checks on in-house and contractor technicians, maintaining high standards of service and customer satisfaction.

Comcast Communications, Com-Tech 5 Senior Tech

Jul 1999 - Jul 2011

Fielded and repaired escalated repeat calls and customer complaints, exceeding customer expectations and improving satisfaction Installed, disconnected, and serviced Comcast video, internet, and telephone services in residential and business on rates.

Trained and assisted technicians in all lines and levels of service, enhancing team performance and technical proficiency.

Comcast Communications, Tru2way Project Manager

Jan 2009 - Jun 2009

Led the team and rollout/build of the Tru2way project, ensuring all processes from warehouse to headend work were coordinated and deadlines met, reducing project delays.

Tested services at different stages of the project, providing feedback and solutions to the corporate team, improving service quality and customer satisfaction.

Managed and coordinated work across multiple departments, including customer service and fulfillment installs, ensuring seamless operations and high-quality service delivery.

EDUCATION

Numerous Jones/NCTI and SCTE

•1999 - 2026

Comcast link to leadership

•2017 - 2018

Pima Community College

General Studies/Automotive Electronics • 1997 - 1999

Marana High School

General High School Diploma • 1993 - 1997

LICENSES & CERTIFICATIONS

Bucket/ lift Certified

Comcast • Issued Jan 2025 - Expires Jan 2027

Adult and Pediatric First Aid/CPR/AED

American Heart Association • Issued Nov 2024 - Expires Nov 2026

Traffic Control Specialist (TCS)

Oregon Department of Transportation • Issued Aug 2024 - Expires Aug 2027

SKILLS

Telecommunications • Management • Project Management • Strategic Planning • Hybrid Fiber-Coaxial (HFC) • Fiberoptic Networks • Sales Management • Operations Management • Boom Lift • Recruiting

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