Dispatch and Compliance Coordinator Professional

Kati Hurst

Maryville, TN • 865-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with experience in dispatch operations, construction administration, customer service, and regulatory compliance. Proven ability to manage high-volume communication, coordinate teams, and maintain accuracy under pressure. Known for strong problem-solving, reliability, and clear communication in fast-paced environments.

PROFESSIONAL EXPERIENCE

Electric Department Dispatcher

City of Alcoa Sept 2025 – Present

●Dispatch and coordinate electric crews for outages, emergencies, and service calls across a 34,000-resident service area

●Monitor system activity and communicate critical information clearly and efficiently via radio

●Process and assign state electrical inspections to daily crew schedules

●Serve as first point of contact for Tennessee 811 locate requests, ensuring safe and timely communication to field teams

●Maintain accuracy and composure in high-pressure situations involving public safety

Assistant Building Inspector (Temporary)

Town of Louisville July 2025 – Sept 2025

●Assisted with residential and commercial inspections, documentation, and compliance processes

●Managed front desk operations, including customer service and administrative support

●Supported permit processing, filing systems, and daily office workflow

Office Assistant

Slansky Builders Aug 2020 – May 2025

●Coordinated scheduling for estimates and construction projects

●Processed payroll, invoicing, and payment collection

●Communicated with subcontractors to ensure project timelines stayed on track

●Maintained pricing guides and organized critical business documentation

●Delivered materials to job sites and supported day-to-day operations

Child Care Program Evaluator

TDHS Sept 2019 – May 2020

●Conducted evaluations of licensed childcare programs to ensure compliance with state regulations

●Documented findings and supported regulatory enforcement

●Maintained detailed and accurate reports

Preschool Teacher

KinderCare Jan 2015 – Sept 2019

●Managed classroom of 13 children, focusing on development, safety, and education

●Designed age-appropriate learning activities to support growth and engagement

●Maintained detailed developmental records and conducted parent conferences

●Ensured compliance with state licensing and contributed to maintaining a 3-star center rating

●Worked in a NAEYC-accredited facility with high standards of care and education

Office Assistant

Slansky Builders Feb 2013 – April 2019

●Supported office operations including scheduling, payroll, filing, and customer communication

●Coordinated with vendors and subcontractors

●Assisted with project logistics and material delivery

Customer Relations Specialist (Promoted from CSR)

US Cellular Sept 2010 – Feb 2013

●Handled high-volume inbound calls (up to 100 daily)

●Resolved billing issues and explained service plans clearly to customers

●Promoted to retention team, specializing in de-escalation and customer retention

●Managed complex and escalated customer concerns effectively

Head Teller / Personal Banker

GreenBank March 2007 – Sept 2010

●Managed teller line operations, vault, and ATM balancing

●Ordered and maintained branch cash flow

●Opened accounts and assisted with customer financial services

●Helped launch a new branch location, including setup and operations

●Served as acting assistant manager when needed

EDUCATION

Bachelor of Science – Early Childhood Development

University of Tennessee

CORE SKILLS

●Dispatch & Emergency Coordination

●Customer Service & Conflict Resolution

●Administrative & Office Management

●Scheduling & Team Coordination

●Regulatory Compliance

●Strong Communication

●Time Management & Organization

●Problem Solving Under Pressure

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