Dynamic Insurance Customer Service Leader

Meredith Bryner

*** ********* **** ******** *****, VA. 23452 #757-***-**** **************@*****.***

LICENSES AND CORESKILLS

oActive Personal lines license (since March 2013)

oEffective Communicator

o Teamwork and Leadership Abilities

oCustomer Service Oriented

oHighly Organized and Self-Motivated

o Efficiency and Time management

oExperienced with Microsoft Office Software

OTHER KEY ATTRIBUTES:

•Diverse background with a strong focus on customer service and sales.

•Proven ability to clearly explain complex information and concepts

•Mentor and Team Leader who fosters a collaborative environment enhancing team performance

•Maximizes sales performance via proactive engagement, personalized service, and attention to detail (including needsbased assessments).

•Strong commitment to accuracy and compliance with industry regulations

•Consistently a top- performer who adapts quickly to change and focuses on continuous improvement

WORK EXPERIENCE

. Allstate — Licensed Sales Producer, (LSP) Team Lead

02/2015 — 04/2025, Remote

•As an LSP I effectively communicated complex information, translating policies into understandable terms for clients, enhancing comprehension and trust.

•Provided personalized solutions by thoroughly assessing client needs and recommending proper coverage options, demonstrating a consultative approach.

•Built and kept strong customer relationships through proactive communication, personalized service, and consistent follow-up, ensuring long-term client retention.

•Increased customer loyalty by addressing concerns promptly, resolving issues effectively, and providing ongoing support, fostering a sense of value and partnership.

•Consistently exceeded sales targets by implementing strategic sales techniques, finding upselling opportunities, and delivering exceptional customer service.

•Improved customer satisfaction rates by actively asking for feedback, implementing service enhancemens, and ensuring a seamless customer experience.

•Demonstrated a strong ability to understand and address specific client needs, tailoring solutions to individual circumstances and preferences.

•Leveraged effective communication and interpersonal skills to effectively educate clients on insurance products, empowering them to make informed decisions.

•Developed and implemented proactive sales and marketing strategies that resulted in increased customer acquisition and revenue generation, highlighting business acumen.

•Cultivated a client-focused approach by prioritizing customer needs, providing tailored solutions, and ensuring a positive experience, driving customer advocacy.

Sutherland Global Services — Sales Associates

03/2013 — 03/2015, Chesapeake VA

•Consistently achieved and surpassed sales targets, proving a strong ability to drive revenue growth in competitive markets.

•Excelled in client acquisition and relationship management, creating lasting partnerships and expanding the customer base.

•Enhanced customer satisfaction rates through personalized service and effective problem-solving, ensuring a positive client experience.

•Leveraged in-depth knowledge of insurance products to provide tailored solutions that meet individual client needs and financial goals.

•Displayed adaptability and resilience in navigating changing market conditions and client needs, supporting an elevated level of performance under pressure.

Checkered Flag Auto Group — Service Coordinator

07/2012 — 03/2013, Virginia Beach VA

•Orchestrated service schedules across various locations, improving operational effectively and resource allocation.

•Supported service departments by keeping well-organized schedules, easing smooth daily operations.

•Leveraged communication skills to coordinate with multiple service teams, ensuring seamless service execution.

•Managed complex scheduling tasks, showing strong organizational abilities and attention to detail.

•Implemented effective strategies to handle a high volume of service requests, improving overall responsiveness.

•Proactively addressed scheduling conflicts and issues, keeping uninterrupted service flow.

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