Service Manager Auto Aftermarket & Warranty Expert

JAMIL DOGAR

Address: Village Chack Khalil, P/o Bhatti Bhango, Tehs & Distt Gujranwala

Mobile #: 033*-*******

E-mail address: *****.*******@*****.***

Total Experience 21 Years in Automobiles After sales Department. Seeking a challenging position in a dynamic organization with the aim to contribute towards organizational success by enhancing technical and competency standards, to perform consistently and meet the organization’s expectations.

PARTICULARS Institute Year

AUTO & DIESEL GOVT College of technology Sialkot 1999 B.Tech in Mechanical Christian technical training center Grw 2014-2015

QUTTAB AUTOMOBILE ENGINEERING (JULY 1999-JUNE 2002)

Suzuki Gujranwala Motors (JULY 2002- TILL DATE)

WORKED AS;

Service Adviser 2002-2005

Warranty In charge 2005-2007

Assistant service Manager 2007-2009

WORKING AS SERVICE MANAGER FROM 2009 TO TILL DATE AND MY RESPONSIBILITIES ARE AS FOLLOWS 1. Handling Technical & Warranty Matters.

2. Handling of in house training activities

3. Allocation & Monitoring of the given target to all the service advisors 4. Monthly targets & Budgeting.

5. Monitoring WIP (work in progress) on daily basis. 6. Ensure the availability of required tools &equipment’s. 7. Handling Basic & Advance activities.

8. Handling entire workshop matters.

9. Responsible for communication with PSMCL for quality improvement through FTIRs 10. Visit of fleet owners to increase business.

11. Deal with fleet customers.

12. Coordination with PAK Suzuki Motors Regarding warranty. OTHER RESPONSIBILITIES AT SUZUKI GUJRANWALA MOTORS. 1. Strong Communication Skills in English & Urdu Language. 2. Juggling with multiple tasks.

3. Managerial & Supervision Skills.

4. Planning & Scheduling.

Objective

Education

Work EXPERIENCE

ACHIEVEMENTS

1. Certification for the post of Service Advisor from Pak Suzuki Motors Company Ltd in 2007. 2. Certificate of Appreciation for the best Performance as a Service Advisor in after Sales Department from Pak Suzuki Motors Company Ltd in 2008. 3. Certificate of Appreciation as Service Manager in after Sales Satisfaction from Pak Suzuki Motors Company Ltd in 2010.

4. Certificate for the Technical Training Course from Pak Suzuki Motorcycle Division in 2010. 5. Certificate of Achievement the secret of Superior Service Culture on February 04, 2010 Lahore. 6. Certificate of Achievement has successfully completed the course Keen Banay Ga Champion on March 11, 2010.

7. Certificate for participation in Dealership Manager Conference held at Bangkok Thailand on 2011, from PAK Suzuki Motors Company Ltd.

8. Certificate of Achievement has successfully completed the course Workshop on ‘Tyre Care & Service’ held on October 27, 2011 – Lahore.

9. Certificate of Achievement has successfully completed the course Manager Service’ held on May 01, 2012 – Thailand.

10. Certificate of Achievement has successfully completed the course Manager Service’ held on 15 feb 2013 PC Bhurban Muree.

11. Certificate for participation in Dealership Manager Conference held at Karachi March 07, 2015, from PAK Suzuki Motors Company Ltd.

12. Certificate for participation in Dealership Manager Conference held at Colombo Sri Lanka April 12, 2016, from PAK Suzuki Motors Company Ltd.

13. Certificate for participation in Dealership Manager Conference held at Bhurban Muree March 27, 2017, from PAK Suzuki Motors Company Ltd.

14. Certificate for participation in Dealership Manager Conference held at Bangkok, Thailand, March 28, 2018, from PAK Suzuki Motors Company Ltd. 1. Proficient in all components of Microsoft Office. 2. Proficient in DMIS (Suzuki professional software). 1. Date of Birth : 15-06-1980

2. Nationality : Pakistani

3. Marital status : Married

4. Gender: Male

5. Languages : English, Urdu

6. Hobbies: Reading Book, Exercise

PERSONAL

REFFERNCE will be made available on requirement

IT PROFICIENCY

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