Administrative Operations & Patient Services Leader
Resume:
JASMINE MCCLENDON
S U M M A R Y
Experienced administrative and customer service professional with a strong background in healthcare operations, office coordination, and team leadership. Skilled in streamlining workflows, managing documentation, and enhancing patient/client experiences. Adept at Microsoft Office 365, Epic, and Salesforce. Committed to leveraging organizational and problem-solving skills to support efficient operations and team success.
E X P E R I E N C E
Pre-Appointment Coordinator
Vanderbilt University Medical Center Nashville, Tn March 2025 - October 2025 Associate Patient Service Specialist
Vanderbilt Medical Center Franklin, TN March 2024 - March 2025 Regional Consumer Affairs Specialist/ RHR Specialist Nissan Motor Corporation via Kelly Services Murfreesboro, TN January 2022 - July 2023
Coordinated patient appointments, procedures, and multi-service scheduling while ensuring HIPAA compliance.
Collected, organized, and maintained patient records; managed faxes, forms, and documentation to streamline workflows.
Communicated with patients, radiology departments, physicians, and external providers to verify records, referrals, and pre-authorizations. Conducted patient check-in/out, processed payments, and addressed inquiries to provide seamless experiences.
Trained and assisted new hires on office procedures, software use, and patient interaction protocols.
Utilized Microsoft Office 365 and Epic software to manage scheduling, documentation, and administrative workflows efficiently. Managed patient check-in/out, appointment scheduling, and reception operations.
Handled electronic correspondence, forms, and patient documents to ensure accurate recordkeeping.
Provided exceptional customer service, acting as a primary point of contact for patient inquiries.
Resolved customer inquiries by collaborating with dealerships and technicians to identify solutions.
Organized and uploaded vehicle documentation for repurchase/replacement cases.
Assisted in training new hires and streamlining team workflows. E D U C A T I O N
CS50's Introduction To Programming
With Python
HarvardX (edX)
February 2026 - Current
Bachelor of Science
Theatre
Middle Tennessee State University,
Murfreesboro, TN
August 2017 - May 2021
T E C H N I C A L
P R O F I C I E N C Y
Microsoft Office 365 (Word, Excel,
Outlook, PowerPoint)
Epic Software / EMR Systems
Salesforce CRM
Data entry, documentation, and
records management
Appointment scheduling and
workflow coordination
S K I L L S
Administrative & Operations:
Documentation & organization, staff
training, multitasking, appointment
scheduling
Patient & Client Relations:
Interpersonal communication,
patient coordination, HIPAA
compliance, insurance verification
Professional Skills: Adaptive learning,
decision-making, problem-solving,
written & verbal communication
Medical Knowledge: Medical
terminology, healthcare workflows,
coordination with clinical providers
C O N T A C T
******************@*****.**
m
Smyrna, TN 37167
Contact this candidate