Results-Driven Sales & Operations Leader (15+ yrs)

JEANNA GIBSON

Baltimore, MD 469-***-**** ️ *************@*****.***

Professional Summary

Results-driven Sales and Customer Service Leader with over 15 years of experience in sales management, office operations, and client experience strategy. Recognized for building high-performing teams, optimizing workflow systems, and delivering strong performance in both retail and medical environments. Adept at cross-functional collaboration, process improvement, and maintaining high standards of client and patient satisfaction.

Core Competencies

Sales & Retail Management, Team Leadership & Staff Development, Client Relationship Management, Scheduling & Workflow Optimization, Office Operations & Administration, Escalated Service Resolution, Billing, Payroll & Inventory Control, CRM, POS & Healthcare Systems (EPIC, PCC, ROX), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Professional Experience

Office Manager

The Jerome Group – Baltimore, MD 2018 – 2023

• Directed day-to-day operations, including scheduling, billing, and client coordination across departments.

• Streamlined administrative workflows, reducing delays and improving team productivity.

• Partnered with clinical and administrative staff to ensure high-quality service and a seamless experience for clients.

Sales Representative & Office Manager

Regency Furniture – Catonsville, MD 2018 – 2020

• Delivered top-tier sales performance in a high-volume retail environment.

• Managed showroom operations, tracked sales metrics, and supported team training initiatives.

• Resolved escalated customer concerns to ensure satisfaction and retention.

Regional Sales Manager / Multi-Showroom Manager

Jennifer Convertibles – Various Locations 2004 – 2008

• Oversaw operations for multiple retail locations and led a team of 10–20 staff members.

• Consistently exceeded sales targets through team coaching and strategic customer engagement.

• Implemented loyalty programs and customer retention strategies that drove repeat business.

Practice Operations Support (with Dr. Basil S. Morgan, M.D.)

Johns Hopkins Wilmer Eye Institute – Baltimore, MD Through December 2023

• Supported high-volume ophthalmology practice with a focus on patient satisfaction and clinic efficiency.

• Ensured smooth operations and scheduling in a fast-paced clinical environment.

• Collaborated on process improvements to maintain top-tier care and operational standards.

Education

Towson University – Towson, MD

Bachelor of Science in Biology & Chemistry

Baltimore International Culinary College – Baltimore, MD

Bachelor of Science in Professional Cooking & Professional Baking

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), EPIC, PCC, ROX, POS Systems, GUI, E-Trace, Open Office

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