Versatile Admin, Data Entry, and Customer Support Pro
Resume:
Vicki Drewes
Professional Summary
*********@*****.***
Over three decades of combined expertise in call centers, administrative support and expert at Data Entry and Customer Service Representative skills. Renowned for enhancing data accuracy and operational efficiency through meticulous organizational skills and a comprehensive understanding of diverse client needs. Online English education (bachelor’s degree) in Elementary Education, TEFL/ESL Certified). Payroll management Dedicated to delivering high-quality educational content and administrative services, ensuring exceptional satisfaction and productivity in remote work environments.
Employment History
RemedyMeds Telehealth Patient & Clinical Phone Support Representative September 16, 2024 – December 30, 2025
Year and a half exceptional experience as a Patient & Clinical Phone Support Representative with a USA based telehealth company. Helped all the patients routed to myself using these platforms during this time: Slack (company communication platform), Chargebee (billing and subscription platform), Zoho (used for escalation tickets), Front (company email), OpenLoop (all patient information, appointments, prescriptions and where patients have their virtual appointments with licensed providers. Also called Healthy), Eden Platform (newer and more efficient platform than OpenLoop. Being able to track the progress of orders and shipping of prescriptions), TalkDesk (telephone platform for receiving and making calls to patients), Rippling and ADP (for payroll).
River’s Edge Assisted Living Kitchen/Dining Room Assistant January 3, 2023 – July 31, 2023
Worked with kitchen staff and nurses to assure all patients were waited on in a timely manner and that they had everything they needed for that meal. Kept pantry supplied and took inventory of other kitchen and dining room items. Helped with special orders and delivered some meals to the patient’s room. At end of mealtime, I cleaned the dining room and did all the dishes for that meal served.
ITutor Cambly EF Teach DADA ABC Online English Teacher/Tutor November 2017 – January 2023
Worked remotely from home. Taught online English to Chinese children. Devised personalized learning strategies for diverse student base. Enhanced language proficiency by crafting tailored lesson plans.
Collaborated with fellow tutors to elevate teaching quality. Effectively addressed individual learning needs.
Multiband Corporation DTV Customer Service Representative for Business Accts. Fall of 2008 – 2011
Set up accounts for businesses (private and public) and multi-dwelling properties with DirecTV. Also worked with the sales team and followed up leads sent.
BL Broadcasting Receptionist & Assist to all staff Fall of 2005 – Fall of 2008
I assisted all customers who came into the building. I set up appointments for ads on the radio stations, I prepared for staff meetings. Scheduled network commercials.
Lakes Offset Printing Customer Service Agent February 2003 – Fall of 2005
Assisted customers with printing projects. Everything from newspapers to magazines. Helped them with the layout of project. Did all the proofreading for my projects to assure the job was done perfectly and to the customer’s satisfaction.
Transitional Employment of MN Vocational Counselor Detroit Lakes, MN Feb 2002 - Feb 2003
Assisted adults with mental disabilities and physical disabilities to help them find suitable employment within the community. Assisted them with job searches including doing applications and resumes. Provided on-the job training if the position was offered and kept track of their time worked and assisted with their timesheets.
TLC (Transport Leasing Company) Payroll Specialist Child Support and Wage Garnishment Specialist Audubon, MN 1994 – 2002
Responsible for payroll, taxes, Child Support, and Wage Garnishments for truck drivers. Received and applied county and state orders accordingly to employees. And always had great Customer Service.
Education
University of Minnesota – Duluth, MN. Bachelor’s degree in Elementary Education. August 1988 – June 1993.
Skills
Data Entry, Customer Service, Call Center, Payroll, Child Support, Wage Garnishments, Working with Adults with Developmental Disabilities, Online English Classes, Teaching, Tutoring, Home Schooling, Compassion, Patience, Understanding, Caring/Empathetic, Planning,
Organizational Skills, Decision Making, Problem Solving, Payroll
Disabilities, Online English Classes, Teaching, Tutoring, Home Schooling, Compassion, Patience, Understanding, Caring/Empathetic, Planning,
Organizational Skills, Decision Making, Problem Solving, Payroll
Interests: Documentary movies and shows. Dachshunds and other breeds of dogs. Cooking & baking
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