Operations Leader: Leasing, Logistics, & Service Excellence

SALEEM BLAKEY

************@*****.*** 610-***-****

Professional Summary

Results-driven operations and customer service professional with 15+ years of progressive experience in team leadership, logistics coordination, property operations, resident relations, and process improvement. Proven ability to supervise staff, streamline workflows, maintain compliance, resolve issues efficiently, and deliver high-quality service in fast-paced environments. Skilled in scheduling, inventory oversight, vendor coordination, customer satisfaction, and team performance management. Forklift certified with strong communication, organizational, and problem-solving skills. Core Qualifications

• Team Supervision & Staff Leadership

• Daily Operations Oversight

• Shipping / Receiving Coordination

• Inventory Management

• Safety & Compliance Monitoring

• Scheduling & Workforce Coordination

• Customer Service & Issue Resolution

• Vendor / Contractor Coordination

• Process Improvement

• Documentation & Reporting

• Microsoft Office / Property Management Systems

• Forklift Operations

Additional Technical & Operational Skills

• Production Workflow Coordination

• Parts / Materials Handling

• Safety Protocol Enforcement

• OSHA / Workplace Safety Awareness

• Quality Assurance Support

• Team Training & Development

• Operational Reporting

• Performance Monitoring

• Conflict Resolution

• Cross-Functional Communication

• Fast-Paced Industrial / Service Environments

• Preventive Maintenance Coordination

Professional Experience

Leasing Agent New Horizons Housing – Philadelphia, PA Jan 2019 – Apr 2026

• Managed daily leasing operations for residential communities, maintaining occupancy rates above 95%.

• Conducted property tours, processed rental applications, lease agreements, renewals, and move-ins.

• Resolved resident concerns, maintenance issues, and service requests promptly to improve retention.

• Maintained accurate and compliant resident files, leasing reports, and documentation using AppFolio.

• Coordinated maintenance schedules, vendor services, and daily operational priorities to ensure safe and efficient property operations.

• Managed online listings and marketing efforts to drive traffic and support leasing goals.

• Assisted with daily office operations, inspections, and workflow prioritization. Leasing Specialist Scully Management Company – Philadelphia, PA May 2016 – Dec 2018

• Oversaw daily leasing support functions while ensuring exceptional customer service and operational efficiency.

• Conducted tours and communicated property features, policies, and community benefits to prospective residents.

• Managed resident and applicant communications via phone, email, and in-person interactions.

• Maintained lease files, renewals, notices, and reports using MaxLeases, Onsite, and MRI systems.

• Coordinated move-ins, inspections, and vendor follow-up to ensure smooth occupancy transitions.

• Supported office workflow improvements and helped maintain compliance with company procedures. Lead Concierge Greystar Management Services, LP – Philadelphia, PA Sept 2014 – Feb 2016

• Supervised concierge staff scheduling, daily assignments, and coverage to ensure seamless building operations.

• Partnered directly with the Director of Operations to support building logistics and resident services.

• Assisted with operational oversight, vendor scheduling, service delivery monitoring, and issue resolution in a high-volume residential setting.

• Monitored service request completion and followed up to ensure customer satisfaction.

• Organized resident events and engagement activities to support retention and community satisfaction.

• Maintained professionalism, security awareness, and operational standards in high-traffic environments. Concierge Rittenhouse Plaza – Philadelphia, PA Oct 2010 – Aug 2014

• Managed front desk operations and served as primary point of contact for residents, guests, and vendors.

• Logged and tracked incoming packages using BuildingLink system to ensure accountability and timely delivery.

• Maintained resident records, visitor logs, and building communications.

• Coordinated service requests and escalated urgent issues to management and maintenance teams.

• Delivered exceptional customer service in a fast-paced luxury residential environment. Shipping/Receiving Supervisor/Warehouse Ops Lead Kmart – Wayne, PA Oct 2006 – Oct 2010

• Supervised a team of six associates in daily shipping, receiving, stocking, and backroom operations.

• Oversaw inbound and outbound freight, ensuring timely unloading, processing, and inventory placement.

• Operated forklifts and pallet jacks to safely move merchandise and maintain warehouse efficiency.

• Monitored inventory accuracy, stock levels, and product organization to support sales floor needs.

• Trained new employees on receiving procedures, safety protocols, and equipment use.

• Conducted daily inspections of loading, storage, and staging areas to maintain safe work conditions.

• Coordinated schedules and assignments to ensure productivity and on-time completion of tasks.

• Resolved operational issues quickly to minimize delays and support customer satisfaction.

• Maintained shipping documentation, inventory logs, and compliance with company standards. Education

Associate of Science in Business Management Concentration: Communications & Marketing LaGuardia Community College New York, NY 1997

Certifications/Licenses

• Real Estate Broker’s License – Kratz Institute, Philadelphia, PA 2016

• Forklift Certified

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