Job-Ready Customer Service Professional

Brandie Goodwin **** white mountain road, Arjay KY 40902

606-***-**** ************@*****.***

EDUCATION

Southeast Kentucky Community and Technical College, Associate’s Degree in Business Administration anticipated December 2013

Emhuff Opportunity Center, Mt. Vernon, IN, General Educational Development Certificate, 2004

PROFESSIONAL EXPERIENCE

04/18/2018-11/22/2021 Data entry clerk at Exela Technologies London Ky

05/12/2014-04/18/2018 Customer Service Representative, Senture LLC London,KY

06/10/2013-08/19/2013 Customer Service Representative, General Dynamics Corbin, KY

08/19/213-09/12/2013 Data Entry Staffmark Services London, KY

01/11/2010 – 12/19/2012 Customer Service Representative, Computer Sciences Corporation (CSC), Barbourville, KY

Answered incoming telephone calls on behalf of the client, providing accurate and appropriate information to the customer in a professional manner

Completed call guides, gathered, and verified required information

Attended telephone skills and program information training sessions

Adhered to established service level agreements (SLAs), remaining current on program changes that included content information and application changes

Adhered to established customer service and documentation standards within required timeframes

Proficient in the English Language

03/08/2005 – 04/12/2006 Stock Associate / Third Shift Cashier, Wal-Mart, Evansville, IN

Loaded and unloaded shipments

Organized backroom spaces, constructed displays and stocked shelves

Provided remarkable customer service with the ability to work under pressure

Assisted customers with purchases, operated registers and credit card machines

Fielded customer questions and complaints

Rang purchases, handle financial transactions, balance register drawers and report events to supervisor

01/10/2010 to 12/2009 I was a homemaker.

10/2009 -12/2009 Cashier at BP in Middlesboro, KY

Rang up customers and closed the store at night.

08/2008 to 10/2009 I was a homemaker.

08/2008/08/2008 Cashier for Big Lots in Middlesboro, KY.

Rang up customers, and stocked shelves.

01/2007 to 08/2008 I was a homemaker.

05/2006 to 01/2007 I was a homemaker.

04/2006 to 05/2006 I worked as Inspector for Custom Staffing in Evansville, IN.

I worked in a factory and inspected MRE's packets of food that were going to soldiers.

09/2005 to 09/2005 Labeler for Omni Source Inc in Evansville, IN.

I put labels on containers in a factory.

01/2004 to 03/2005 I was a homemaker.

01/2003 to 01/2004 I was a homemaker.

11/2002 to 01/2003 I was a homemaker.

11/2002 to 11/2002 Deli Associate for IGA in Mt.Vernon, IN.

I took food orders from customers.

10/2001 to 10/2002 I was a homemaker.

08/2001 to 10/2001 Sandwich maker for Subway in Mt.Vernon, IN.

Made Subs for customers and rang the customer's transactions up and closed down the store.

05/2001 to 08/2001 I was a homemaker.

03/2001 to 05/2001 Sales Associate for The Pantry in Mt.Vernon, IN.

Rang up customer's and cleaned the store.

02/2001 to 03/2001 Cleaning Technician for Diversco in Mt.Vernon, IN.

Cleaned offices and buildings.

01/2001 to 02/2001 Cashier for Hardees in Mt.Vernon, IN.

Rang up customers and took orders.

11/2000 to 01/2001 I was a homemaker.

09/2000 to 11/2000 Cashier for McDonald's in Greenville, KY.

Rang up customers and took orders.

06/2000 to 09/2000 Bagger/Cashier for Kroger in Greenville, KY.

Rang up customers and bagged groceries.

Additional information from 11/2002 to March of 2005 I was on SSI and therefore was not employed by anyone.

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