Compassionate CS Rep with 5+ Years Experience

Objectives

Compassionate and solutions-focused Customer Service Representative with over five years of experience supporting clients in travel, finance, healthcare, and insurance. Known for resolving complex issues with professionalism and empathy, building strong customer relationships, and thriving in fast-paced call center environments. Skilled in CRM systems, payment processing, and cross-functional collaboration to ensure customer satisfaction and loyalty.

Experience

Concentrix, Atlanta, GA

05/2024-01/2025

Customer Service Representative

Assisted patients with scheduling, rescheduling, or canceling appointments

Made transportation arrangements for patients

Contacted medical offices and pharmacies when needed

Made a notation of the call interaction

Customer Service Representative

ResultCX – Fort Lauderdale, FL Sep 2022 – Mar 2023

Delivered empathetic support and resolved customer concerns to maintain satisfaction and retention.

Escalated complex issues and documented interactions accurately in CRM systems.

Maintained composure in high-pressure situations and de-escalated tense conversations effectively.

Elite Service Representative

Delta Vacations – Atlanta, GA May 2022 – Jul 2022

Customized travel itineraries and resolved booking issues with professionalism.

Processed payments securely and responded promptly to client inquiries.

Recommended travel options based on client needs and preferences.

Customer Service Representative

Enterprise Solutions Realized – Annapolis, MD Nov 2021 – Apr 2022

Addressed patient inquiries while maintaining HIPAA compliance.

Coordinated services with healthcare professionals and referred patients appropriately.

Used specialized software to manage patient data and streamline service delivery.

Customer Service Representative

Global Payments – McDonough, GA Jun 2021 – Sep 2021

Provided personalized banking support and resolved service issues efficiently.

Promoted digital tools and educated customers on online banking services.

Customer Support Specialist

Amerisave Mortgage – Atlanta, GA Jan 2021 – May 2021

Handled inbound calls and guided customers through mortgage options.

Used persuasive communication to overcome objections and close sales.

CCC Retention Specialist

State Farm Insurance – Dunwoody, GA Feb 2020 – Nov 2020

Resolved policyholder concerns and processed updates accurately.

Applied underwriting knowledge to evaluate policy changes and benefits.

Group Sales Associate

Center for Civil and Human Rights – Atlanta, GA Apr 2017 – May 2019

Processed ticket sales and provided VIP guest services.

Recommended experiences based on visitor interests and ensured a welcoming environment.

EDUCATION

Walden University-Minneapolis, MN

Bachelor's of Social Work

Campbell High School – Smyrna, GA

General Curriculum Graduated: 2002

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