Customer Service & Talent Acquisition Professional

Veronica Walters

**** ********* ** ***********, ** 39464 601-***-**** cell *************@*****.*** Member Services Agent 02/2025 - Present

TTEC Customer Service Agency

• Policy Reviews

• Process Payments

• Send VOI documents to 50 states

• Send out Proof of ins ID cards

• Licensed to process policies in states.

Customer Service Manager 03/2024 - 01/2025 (Laid-off) Joey Lee Allstate Agency

• Train and Supervise customer service agents

• Resolve escalated customer matters

• Close sales at the end of the day

• Reconcile banking at close

• Sell new insurance policies

• Post and deposit customer payments

• Review customer insurance

• Process insurance changes at customers request

Talent Advisor 03/2020– 03/2024 (conflict of interest) Surge Staffing – Hattiesburg, MS

• Act as recruitment partner and to business leaders & implementing strategies to recruit diverse talent

• Build networks to find qualified candidates and maintain regular contact for current and future positions

• Lead the full life cycle of recruiting that includes meeting with the hiring manager to identify the hiring need(s)

• Manage the candidate pool for each requisition, ad response candidates and direct sourced candidates

• Ability to interact with people of different seniority, cultures and business disciplines

• Keep track of employee hours and create spreadsheets for payroll to meet payroll deadlines Office Manager / Collections 03/2018 – 02/2020 (better Pay) NuWay Auto – Hattiesburg, MS

• Following up with customers for monthly payments and insurance coverage

• Explain and sign all finance paperwork with Customers as well as options based on credit

• Obtain and print title applications for registration purposes

• Register and activate GPS devices

• Reconcile daily cash payments and deposit in bank

• Finalize and file all customer contracts with home office

• Handle all monthly payments and collections for my home office.

• Process and send for Repossessions.

Administrative Assistant (Temp) 11/2017 - 02/2018 (temp position) McGee Tax Law (Pridestaff) – Gulfport, MS

• Maintained Partner calendar via Outlook and My Client

• Handled heavy volume of calls and client contact.

• Acted as liaison between clients and Attorneys.

• Prepared legal documents and client correspondence. Project Assistant 04/2017 – 09/2017 (hurricane)

Braun Intertec – Texas City, TX

• Help with engineering and testing services projects

• Schedule field and laboratory activities

• Data Entry of laboratory and field test data

• Provide workload and backup assistance to operations management

• Perform administrative and clerical duties

• Provide information to outside callers, clients, prospects, and internal employees

• Prepare pre-bills and review final invoices

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Office Manager/Security Liaison – Contractor 11/2004 – 03/2017 (furlough) European Space Agency – Houston, TX

• Security Liaison for Foreign nationals coming to Johnson Space Center

• Verify proper documentation for entering the US

• Gain special clearances to high security areas for qualified individuals i.e. Marshall Space Center

• Create routine correspondence

• Organize meetings, conferences and prepare travel arrangements

• Prepare and distribute weekly/monthly reports

• Reconcile office budget and expenditures

• Prepare and approve entry access badges and coordinate all relevant security activities Education

Kaplan College

Personal Lines License

Proxy Test: JCCC

Keiser University – June 2020 – December 2021

Medical Coding and Billing

Associates

Online

Ft. Lauderdale, Florida

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