Virtual Assistant with IT & Web Dev Expertise
Resume:
John Patrick F. Tilado
San Mateo, Rizal, Philippines
***********@*****.***
CAREER OBJECTIVE
Experienced virtual assistant with a strong IT support background offering virtual assistance services to streamline your business operations. SKILLS
Administrative Support
Project Management
HighLevel Setup, Funnel Building and
Workflow Automation
Web Development: HTML, CSS & JavaScript
Wordpress Development
CERTIFICATION & TRAINING
Marketing & Admin Training - Empowering
Virtual Solution November 2025
High Level Training (Automation) - Streamlyne
Academie April 2025
HIgh Level Training (Funnel Building) -
Virtuassist March 2025
Social Media Management Training -
Virtuassist March 2025
Wing Academy Courses – Wing Assistant May
2024
Virtual Assistance Training – Yokly April 2024
Village88 Web Fundamentals Bootcamp
(HTML5, CSS3, JavaScript, MySQL, PHP) – July
2022
Intermediate Front-End Web Development
(JavaScript) – Bayan Academy February 2022
Basic Web Development (HTML5, CSS3,
JavaScript) – Ground Gurus January 2022
PROFESSIONAL EXPERIENCE
Administrative Assistant (Part Time) - December 8, 2025 - Present Webflexr
● Managed project workflows by creating and organizing tasks in the project management system, ensuring clear priorities and smooth execution across multiple web development projects.
● Coordinate closely with developers to track task progress, perform QA checks, and resolve blockers to keep projects moving forward.
● Oversaw the day-to-day administrative and operational functions of the agency. Product Lister – August 29, 2024 – January 6, 2025 Companies Estate Sales
● List and update product information on the company website, ensuring completeness of titles, descriptions, specifications, and pricing details.
● Edit and optimize product images to meet platform standards, improving product visibility and appeal.
● Create ad and post engaging content for the company’s Facebook Business Page to promote new sales and product offerings.
Support Technician - July 5, 2024 – November 15, 2024 Automate io LLC
● Provide general helpdesk support.
● Manage users' licenses, devices, and applications.
● Monitor and mitigate security threats, ensuring system integrity. ADDITIONAL EXPERIENCE
Service Desk Analyst Indra Company (Asian Development Bank) January 31, 2022 – February 1, 2024
Service Desk Analyst Unisys Philippines Ltd. (Catholic Health Initiatives) March 2018 – September 2021
Customer Service Representative Concentrix Philippines Inc. (Bell Canada) Feb 2016 – Mar 2018 Technical Support Convergys Philippines (AT&T U-verse) Jan 2015 – Jan 2016 Customer Service Representative SITEL Philippines (Sears.com) Sep 2014 – Dec 2014 Sales Representative Aegis People Support (Sallie Mae) May 2014 – Aug 2014 Pre-Validation Officer Sterling Global Call Center (Smart Fulfillment) Jan 2014 – May 2014
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