Banking Support & Client Relations Professional

AISSATA I. SOW

San Antonio, TX ***** 201-***-**** ******************@*****.***

WWW: https://www.linkedin.com/in/aissata-ibrahima-sow-18b2a7171 Recently relocated from France to the United States after completing a Master's degree in Business Management and Corporate Banking. Proven experience in customer support within banking environments, with expertise in assisting clients, resolving account issues, and fostering strong relationships. I'm motivated to grow and contribute within a dynamic organization.

• Customer Service & Client Support • Banking & Financial Operations

• Attention to Details • Account Management

• Process Coordination & Administrative Support • Communication & Interpersonal Skills

• Time Management & Multitasking • Microsoft Excel, Office (Word, PowerPoint)

Customer Service Representative, 12/2024 - 01/2026 Global Contact Services (Hybrid) – New York, NY

• Resolved customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction

• Identified issues promptly and provided clear, effective solutions to improve the customer experience

• Maintained positive interactions by adapting communication style to different customer needs

• Documented and followed up on customer cases using internal systems to ensure timely resolution Financial Analyst – Equipment Leasing, 12/2022 - 07/2024 Banque Postale Leasing & Factoring – Lille, France

• Analyzed financial statements to assess client creditwhorthiness

• Prepared and structured leasing and financing solutions

• Used internal monitoring tools to identify, report, and escalate risk exposures and early warning signals. Customer Relationship Officer (Apprenticeship), 02/2021 - 01/2022 Crédit Agricole Consumer Finance – Lille, France

• Prospected, onboarded, and advised retail clients through tailored consumer finance solutions.

• Managed loan applications, credit documentation, and back-office processing in compliance with internal policies.

• Built Strong client relationships and supported cross-selling initiatives Credit & Collections Associate, 01/2020 - 01/2021

Eurocom Business Service (Call Center) – Lille, France

• Resolved customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction

• Identified issues promptly and provided clear, effective solutions to improve the customer experience

• Maintained positive interactions by adapting communication style to different customer needs

• Documented and followed up on customer cases using internal systems to ensure timely resolution Advanced Certificate: Corporate Finance, 01/2026

NY Financial Institute - USA

In Progress

Master's Degree: Business Management & Corporate Banking, 01/2023 Exchange College - Paris FRANCE

Bachelor's Degree: Economics & Business Unit Management (Bank/FIN), 01/2021 University of Lille - FRANCE

French (Native) English (Professional)

Turkish (Conversational) Bambara (Conversational)

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