Executive HR Leader - Transformation & Compliance Expert

CAREER SUMMARY

• Executive HR Leader with a **+ years of experience spanning multiple industries,

leveraging a proven background in recruitment, retention, legal compliance, and conflict resolution to ensure organizational cohesion and culture improvements.

• Orchestrated a comprehensive reorganization, recruiting 8 administrative personnel, expanding the phone center with 25 new associates, and strengthening installation team with 15 employees, along with 6 additional window specialists.

• Spearheaded recruitment strategies during the pandemic to match increased sales demands and partnered with local Home Depot stores, assisting in their training and recruitment alongside Store Leaders.

• Led the opening of a new luxury boutique hotel with a $1M budget, managing a staff of 5 including an HR Coordinator, Generalist, Training Manager, Director Assistant, and Payroll Specialist.

• Directed a 20-member HR team to provide services to 230 staff, including 30 managers across 5 properties, developing unique staffing plans and performance management strategies.

• Steered the recruitment, placement, and training of over 1,000 personnel across the district, developing strategic HR policies for effective staffing in all nine locations. PROFESSIONAL WORK EXPERIENCE

COMPASS GROUP- NEW ORLEANS, LA

SYSTEMS HUMAN RESOURCES MANAGER (LCMC HEALTHCARE FOR 8 HOSPITALS IN LA) 2024- PRESENT As the System HR Manager, my primary responsibility is to support the human resources functions in effectively addressing the needs of both the organization and its employees. I assume a leadership role in several key areas, which include:

• Managing associate relations.

• Facilitating HR-specific training.

• Ensuring compliance with HR legal requirements.

• Developing and revising HR policies and procedures.

• Implementing follow-up actions related to associate engagement survey results.

• Monitoring performance evaluations and merit increases.

• Overseeing the hiring of non-exempt and exempt staff.

• Administering data management pertaining to bonuses. LAN ENTERPRISES OF NEW ORLEANS – NEW ORLEANS, LA

Human Resources Consultant / Max Home, LLC (Merger: LA, MS, TX, AL, FL) 2021 – 2023

• Managed the significant transition of the company to Renuity Titian Holding during a buyout.

• Successfully guided the business to thrive post-transition, focusing on maximizing the potential of current staff through strategic training initiatives.

• Orchestrated a comprehensive reorganization, recruiting 8 administrative personnel, expanding the phone center with 25 new associates, and strengthening installation team with 15 employees, along with 6 additional window specialists. Human Resources Consultant / Orleans Parish District Attorney Officer (Transition) 2021

• Established a new Human Resources Department, focusing on benefits and administration.

• Authored the Employee Handbook and developed job descriptions, laying the foundational infrastructure for the department.

• Led the interview process, successfully staffing the department with an attorney, investigators, and clerical personnel. Lisa Dusset

504- 628- 9 9 6 1 N e w O r l e a n s, L A l d u s s e t 1 7 6 5 @ g m a i l . c o m w w w . l i n k e d i n . c o m / i n / l i s a - d u s s e t 2

HR Policy Development

Employment Law Expertise

Strategic Planning

Recruitment Management

Employee Training

Organizational Development

Regulatory Compliance

Performance Management

Team Building & Culture Transformation

Conflict Resolution

Customer Service

Budget Management

Employee Relations

Staff Development

HRIS Proficiency

Change Leadership

CORE COMPETENCIES

ACE HOTEL – NEW ORLEANS, LA

Area Director of Human Resources 2015 – 2020

• Led the opening of a new luxury boutique hotel with a $1M budget, managing a staff of 5 including an HR Coordinator, Generalist, Training Manager, Director Assistant, and Payroll Specialist.

• Developed and executed HR policies for 350 staff, including over 50 managers, across multiple properties, ensuring compliance with national regulations and tailoring to varied needs.

• Managed HR administration tasks such as benefits, recruitment, payroll, and records maintenance, overseeing a $2M HR budget and using automated systems for efficiency.

• Enhanced management's understanding of HR issues through training and advice, applying adult learning and career development theories, and managed grievance and disciplinary procedures.

• Introduced an HR strategy aligning with industry trends to make the company a top choice for hospitality professionals and led the staffing of over 100 employees for the hotel's launch.

• Organized annual training schedule for staff, focusing on improving employee skills and customer service experiences. WYNDHAM HOTELS & RESORTS – NEW ORLEANS, LA

Complex Director of Human Resources 2013 – 2015

• Managed HR operations for both Wyndham properties in the French Quarter and Whitney location with a $500K budget and a team of 4 direct reports, noted for being the first HR director to oversee both sites effectively.

• Directed a 20-member HR team to provide services to 230 staff, including 30 managers across 5 properties, developing unique staffing plans and performance management strategies.

• Coordinated the entire job acquisition process, ensuring compliance with regulatory requirements and addressing employee claims, while focusing on recruitment, placement, and staffing efficiency.

• Partnered with managers to assess and improve staff performance, offering HR advice across various levels and conducting training for team building and problem-solving.

• Provided executive-level HR guidance on employee relations, disciplinary actions, and staffing costs, and established a training program aligning employee performance with company goals. LOWE’S HOME IMPROVEMENT – MARRERO. LA

District Human Resources Manager 2010 – 2013

• Managed HR for 9 retail stores, focusing on budget influence, planning, and forecasting, leading a team of 9 HR coordinators.

• Boosted customer service scores by 70-80% post-employee training, hired for expertise in customer service to enhance customer experience through a hospitality-focused approach.

• Steered the recruitment, placement, and training of over 1,000 personnel across the district, developing strategic HR policies for effective staffing in all nine locations.

• Maintained comprehensive recordkeeping systems, producing turnover reports and ensuring HR activities adhered to organizational and legal standards.

• Provided mentorship and training to staff, handling customer interactions and responding to inquiries, while also managing disciplinary actions when necessary.

• Implemented HR best practices to effectively recruit and retain talent, proactively addressing staffing needs to maintain consistent customer service levels.

EDUCATION PROFESSIONAL DEVELOPMENT

Master of Arts, Organizational Management, University of Phoenix, Kenner, LA Bachelor of Science, Business Administration & Management, Southern University of New Orleans SAP BW Certified Application Professional SAP BOBJ Web Intelligence Certified Application Associate Relevant Coursework: Managing Change, Cultures of Organizations, Planning the Organization’s Future, Advanced HR Management, Conflict Management Systems, HR Issues, The Learning Organization, Marketing—The Quest for the Consumer, Economics of the Marketplace, Management, Managing Money—The Bottom Line, Technology & Organizations, Advanced HR Certification, Starwood Properties 2007 Professional Affiliations: Society for HR Management Greater New Orleans HR Management Association

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