Dynamic Customer Service Manager and Guest Relations Leader
Resume:
Sarah Wright
Calhoun, LA *****
*************@*****.***
Professional Summary
Accomplished customer service manager with 12 years of experience in the service industry,
specializing in restaurant management and guest services. Proven track record of advancement in the
restaurant industry learning, Leading and developing management and customer service skills effectively
overseeing staff and assisting with training, labor management, inventory p&l, payroll and all required
daily operations . Skilled in labor cost analysis, inventory control, and training, dedicated to enhancing
customer satisfaction and operational efficiency in fine dining settings.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Manager
Warehouse no. 1-Monroe, LA
December 2020 to Present
I have worked my way up from server to assistant manager in a short period of time. I have several years
of experience in the service industry and have learned so much along the way. I am currently assisting
my general manager with everything including payroll to general management of staff.
Customer Service Manager (CSM)
Logan's Roadhouse-Ruston, LA
March 2015 to August 2018
Responsible for overseeing daily front-of-house operations to ensure exceptional guest service,
operational efficiency, and compliance with corporate standards. Lead, train, and motivate service staff
to maintain high performance, professionalism, and teamwork. Manage scheduling, labor controls, and
shift execution to meet business needs while controlling costs.
Ensure consistent delivery of brand standards related to service, cleanliness, food safety, and guest
satisfaction. Handle guest concerns and escalations promptly and professionally, turning challenges into
positive experiences. Collaborate with kitchen management and corporate leadership to ensure smooth
operations and effective communication.
Monitor sales performance, implement service initiatives, and support local and corporate promotions.
Enforce company policies, safety procedures, and cash-handling practices. Participate in hiring,
onboarding, coaching, performance evaluations, and corrective actions as needed. Serve as a role model
on the floor by maintaining a visible presence and leading by example during peak service periods.
Education
Business Administration (college)
SNHU
Present
I am well versed in most all managerial aspect of successfully operating a thriving business from coaching
and mentoring the staff to ordering and managing inventory Pars, assessing profit vs loss, scheduling
a team of about thirty employees in accordance with labor stats. I am always looking to learn a new
facet of a thriving business as there is always more to take in and push yourself to achieve. I am looking
to become an asset to an established business where I can develop more knowledge and excel while
establishing a long-lasting career.
High school diploma or GED
Skills
• Food safety management
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Assistant Manager Experience
• Restaurant management
• Shift Management
• Negotiation
• Accounting and finance experience
• Bartending
• Team development
• Referrals (candidate sourcing)
• Vendor relationship management
• Catering
• Customer retention
• Retail Sales
• Management
• Menu planning
• Hostess
• Wine knowledge
• Culinary experience
• Organizational budget management
• Coaching
• Inventory control
• Forecasting
• Formal training programs
• Event guest experience design
• Delegation
• Cash reconciliation
• Budgeting
• Complaint handling
• Business coaching
• Team management
• Labor cost analysis
• Staff scheduling
• POS systems
• Event planning
• Logistics management
• Administrative experience
• Restaurant Server
• Cost control
• Organizational skills
• Profit and loss analysis
• Merchandising
• Financial performance measurement
• Customer satisfaction surveys
• Project timeline management
• Kitchen Experience
• Senior leadership
• Food preparation
• Customer complaint resolution
• Event marketing
• Filing
• Microsoft Outlook
• Manual handling
• Pricing
• Food service management - Food service management experience (6-10 years)
• Fine dining experience
• Phone etiquette
• Outdoor work
• Customer service
• Accounting
• Phone communication
• Computer Skills
• Restaurant experience
• Busser
• Sustainable event design
• Food industry
• On-the-job training (training delivery method)
• Cross-selling
• Customer relationship building
• Financial reporting
• Event space planning
• Financial forecasting
• Conflict resolution
• Food service inventory management
• Guest Services
• Job shadowing (employee development activity)
• Workshop facilitation
• Food management
• Customer support
• Microsoft Excel
• Kitchen Management Experience
• Cash Handling
• Employment & labor law
• Customer relationship management
• Schedule management
• Public health
• Managing hospitality teams
• Casual dining experience
• Business development
• Bar
• Customer support ticket management
• Microsoft Office
• Sales
• Banquet Experience
• Profit & Loss
• Accounting software
• Event concept development
• E-learning (training delivery method)
• Microsoft Word
• Mentoring
• Waitress
• Barback
• Food Safety
• Cleaning Experience
• English
• Time management
• Strategic planning
• POS
• Managing hospitality operations budgets
• Cruise ship
• Microsoft Powerpoint
• Wedding planning
• Profit & Loss statement
• Supplier management
• Client relationship development
• Internal hiring
• Client email correspondence
• Team motivation (leadership skill)
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a
first-line manager (More than 50 sessions)
• Upselling
• Financial acumen
• Performance management
• Food Service
• Team leadership
Languages
• English
Certifications and Licenses
Certified trainer
February 2017 to Present
I served as a certified trainer for Logans Roadhouse for the majority of my time with them.
Driver's License
February 2023 to August 2030
Food Handler Certification
Bartender License
Additional Information
Currently service manager at Warehouse No. 1 the five star restaurant in NELA. Votes number one for
Delta.
Contact this candidate