Insurance Data Entry & Call Center Specialist
Resume:
Laura Salazar
Ocala, FL *****
*********@*****.***
Summary
Detail-oriented and results-driven insurance professional with 4+ years of experience in data entry, call center operations and agent/underwriting support. Proven ability to manage high call volumes, process complex policy transactions, and deliver excellent customer service. Strong multitasker with exceptional accuracy, communication, and problem-solving skills. Committed to exceeding performance goals while supporting team success and maintaining compliance with industry standards.
Skills
Self-motivated
Bilingual (Spanish)
Data Entry
Quick Learner
Detail-oriented
CRM software proficiency
Typing speed: 50+ WPM (100% accuracy)
Strong organizational skills
Excellent communication skills
Time management and ability to meet deadlines
Team collaboration and interpersonal skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience
Remote Personal Lines Underwriter Call Center / Data Entry PEAK6 Insurtech Services LLC — Chicago, IL 09/2023 – 02/2026
Reviewed applicants’ risk profiles and property inspections to determine eligibility, ensuring compliance with underwriting guidelines.
Coordinated with agents to resolve discrepancies in order to process renewals, cancellations and endorsements accordingly.
Consistently met performance metrics including average handle time and quality standards.
Stayed current on insurance regulations, trends, and product updates.
Personal Lines Customer Service Agent / Data Entry Mynatt Insurance Agency — Tampa, FL 03/2021 – 04/2023
Provided accurate quotes for homeowners, automobile, and flood insurance policies.
Resolved billings issues by tracking and investigating, ensuring timely follow-ups.
Reviewed applications, forms and payments for completeness and accuracy.
Streamlined record-keeping by scanning and filing electronic/paper documents, improving data retrieval efficiency.
Accomplishments
Recognized in the Citizens & California Fair Plan Newsletter for outstanding performance and professional growth.
Earned Business & Insurance Certificates, applying skills to invoices/ payments and financial documentation.
Obtained 4-40 Customer Service Representative Licensed state designation with Property & Casualty, allowing me to become a licensed agent.
Received recognition and performance incentives for handling 45–50 calls daily with an average handle time of 7 minutes while maintaining accuracy.
Education
Miami Dade College Business Administration Certificate — Miami, FL 08/2019 – 12/2021
High School Diploma Westland Senior High School — Miami, FL 08/2018 – 05/2019 Leto High School — Tampa, FL 08/2016 – 05/2018
Certifications
LUW Primary and Non-Primary Rate Change Personal Line Underwriting Webinar —10/24/2023
Key Fundamentals of Flood Insurance for Agents 2.0 Part 1 & 2 — 10/28/2021
440 Insurance License #W771769 — 03/2021
Languages
English — Fluent
Spanish — Fluent
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