Administrative Support & Data Entry Specialist

Bernadine Ramsey

Washington, DC 202-***-**** **************@*****.***

Summary

Detail-oriented administrative professional with over 3 years of experience supporting high-volume data entry and clerical functions. Proven ability to manage daily office operations, including data accuracy, transaction processing, and effective communication. Skilled in MS Excel, Google Sheets, and standard business machines, ensuring efficient workflow and exceptional organizational support.

Key Skills

•Technical Skills: Microsoft Office, Excel, and Google Sheets, Database Management

•Administrative Skills: Data Entry, Typing Speed 30+ wpm, Accuracy & Attention to Detail

Professional Experience

BLN & Associates Révère/Impact/MTM/Insight Global Jan 2024 - Present

Call Center Representative/Virtual Assistant/Healthcare Claims

• Managed inbound and outbound calls, averaging 50-60 calls per day, efficiently assisting patients, healthcare providers, and stakeholders while demonstrating strong verbal communication skills.

• Entered and maintained customer records with 99% accuracy using Microsoft Office and effective data entry practices, ensuring reliable document management and filing.

Talenbridge/AmerisourceBergen (Contract Ended)

Jun 2023 - Dec 2023

Customer Service Representative Remote

Answered and directed inbound calls and greeted callers to provide clear and accurate information, reflecting strong clerical and telephone etiquette.

Verified patient-specific benefits by contacting insurance companies and documenting findings accurately, showcasing proficient data entry and meticulous record keeping.

Completed data entry tasks and accurately maintained electronic databases, supporting efficient administrative processes.

Collaborated with internal teams to resolve discrepancies promptly, demonstrating effective communication and team coordination.

Mindlance/United Healthcare (Contract Ended)

Jan 2022 - Jun 2023

Customer Service Representative/Care Navigator Remote

•Answered inbound phone calls, emails, and faxes from healthcare providers, averaging between 50-60 daily calls.

•Providing the provider's contact information for all patients of United Healthcare.

•Ensured resolution on the first interaction with each caller.

•Collected and gathered all necessary information for clinical review.

•Interacted with customers via inbound and outbound calls, data entry, emails, and other communication platforms.

•Consistently met or exceeded performance targets, receiving recognition for outstanding customer service and data accuracy.

•Provided exceptional customer service under the supervision of an operations Manager.

•Verified patient-specific benefits for programs administered by contacting insurance companies.

Education

Learnix, Arlington, VA- 2026

Certification, QA Software Testing

Byte Back, Washington, DC –2021

Certification, IT Fundamentals

American Hospitality Hotel & Lodging Educational Institute, Washington, DC, 2019

Certification, Customer/Hospitality Guest Service

2021

2019

199

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