Dynamics 365 CRM Developer & Consultant Expert
Resume:
Muhammad Awais Arshad
*****.****@****.***
Dubai, UAE
Seasoned Dynamics 365 Consultant with 12 years of extensive experience in implementing and optimizing Microsoft Dynamics CRM solutions. Proficient in Dynamics CRM 2011-365, Modern Draven APP, Power Apps, Power Pages, Canvas Apps, RPA, Data Flows, Power Automate, Dataflows, and Common Data Services. Adept at designing, developing, and deploying CRM solutions that drive business growth and enhance operational efficiency. Strong problem-solving skills with a proven track record of delivering high-quality results in various industry sectors.
o Expertise in Power Platforms, Dataverse, MS Flow, Dataflows, Common Data Services, RPA, Power Pages. o CRM Migration, Upgradation
o Expertise in SSRS Reporting and PowerBI.
o Experience in developing of custom web services, workflows, plug-ins and integrating custom web pages into CRM.
o Experience in Dynamics 365 portal designing and configuration. o Experience in interacting with MS CRM with web service methods and SDK. o Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities. o Hands-on experiences in developing Web/Windows applications using C#.net, ASP.net, ASP MVC.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
SKILLS
• Configuration, integration, customization and extension in Microsoft Dynamics CRM for Dynamics Online and On-Premises.
• Power Automate, Power Pages, Data Flows, Canvas App, RPA.
• Plugins, Workflows, Actions and client-side development for Dynamics CRM
• Power BI, SSRS Reporting with SQL and FetchXml
• Unified Service Desk
• MS Portal, Microsoft Flow
• C#, ASP.NET, MVC.NET, Web API
• JavaScript, Kendo UI, AngularJS
• SQL Server including (SP, Views and T-SQL)
CERTIFICATIONS
• Microsoft Dynamics 365 Field Service (Feb 2023)
• Microsoft Dynamics 365 CRM Fundamentals (Mar 2023) SUMMARY
EXPERTIES
MODULES
• Sales, Services, Marketing,
• Field Services, Dynamics Project
• Financial Accelerator (Banking, Insurance)
EXPERIENCE
Dynamic CRM Consultant & Developer
MBRHE, Nov 2021- Present
Lead the Dynamics CRM team for in house Development. Primary responsibilities include Techno Functional Consultancy, analyzing and implementation of Business processes. Also including Documentation and users training.
• Configuration, customization and extending MS Dynamics CRM
• System Integration
• Power Automate
• Power Pages
• Copilot
• Implementation of Power Apps Dataflow
• Managing CRM team
Dynamics 8.0 Migration to Dynamics 365 (MS Dynamics CRM 365) Primary responsibilities include.
• System analysis
• Data Cleansing
• Solution Cleansing
• System Migration
• Data Migration
• Configuration
• 3rd Party system integration
• Implementation of Web API
Customer Voice Implementation (MS Dynamics CRM 365) Primary responsibilities include.
• System analysis
• Solution Designing
• System Integration
• Configuration
• Power Automate
• 3rd Party system integration
• Implementation of Web API
Dynamic CRM Consultant & Developer
Global ITS, (Al-Seef, Bahrain) 18th Nov 2019- October 2021 Working as Microsoft Dynamics CRM Techno Functional Consultant. Primary responsibilities include Client Interaction, analyzing and implementation of customer requirements. Also including on-site and off-site implementation.
• Configuration, customization and extending MS Dynamics CRM
• Web API Development using C#
• Managing CRM team
Dynamics 365 Financial Accelerator implementation of Banking (MS Dynamics CRM 365) Primary responsibilities include.
• Requirement gathering and System analysis.
• Configuration
• 3rd Party system integration
• Solution Designing
• Security Roles Implantation
• Microsoft Portal Implementation
• Integration with core banking
• Implementation of Web API
Customer Services Implementation for TRA Oman (MS Dynamics CRM 365) Primary responsibilities include.
• Requirement gathering and functional specifications Document Creation
• Installation, Configuration
• System Analysis
• Solution Designing
• Project Documentation
• Security Roles Implantation
• Microsoft Portal Implementation
• Integration with Finance
• Implementation of Web API
Project Summary:
Implementation of Service modules in Dynamics CRM 365, configure the Customer portal for External Customers. Implementation of Web API.
Customer Services Implementation for BCCI (MS Dynamics CRM 365) Primary responsibilities include.
• Configuration
• System Analysis
• Solution Designing
• Microsoft Portal Implementation
Project Summary:
Implementation of Service modules in Dynamics CRM 365, configure the Customer portal for External Customers. Integration with Dynamics ERP and CRM Using MS Flow. Dynamics 365 for Insurance (MS Dynamics CRM 365)
Primary responsibilities include.
• Requirement gathering and System analysis
• Installation, Configuration
• Configured MS Flow to import data in CRM
• Solution Designing
• Security Roles Implantation
• Microsoft Portal Implementation
• Integration with Finance
• Implementation of Web API
Project Summary:
Implementation to Insurance including the Customer Services, Sales, Marketing (customer Journey) modules in Dynamics CRM 365. Implementation of MS Flow to integrate Dynamics with 3rd party system.
Sales and Customer Service Implementation (MS Dynamics CRM 365) Primary responsibilities include.
• Requirement gathering and functional specifications Document Creation
• Configuration
• System Analysis
• Solution Designing
• Project Documentation
• Team Leading
• Security Roles Implantation
• On-site demonstration
• Microsoft Portal Implementation
• Configuration of MS Flow with dynamics CRM and ERP Project Summary:
Implementation of Sale and Customer Service modules in Dynamics CRM 365, configure the Customer portal for External Customers.
Treehouse Consultancy, (Karachi, Pakistan) 1st Feb 2017- 15th Nov 2019 Dynamic CRM Developer
Working as Microsoft Dynamics CRM Consultant and technical team lead. Primary responsibilities include analyzing and implementation of customer requirements. Also including on-site and off- site implementation.
• Installation, customizing and extending MS Dynamics CRM
• Web API Development using C#.
• Managing CRM team
• Reporting for MS Dynamics CRM on-premises
• Microsoft SharePoint Integration using Web Service Qatar Rail Contact Center Implementation (MS Dynamics CRM 365) Primary responsibilities include.
• Requirement gathering and functional specifications Document Creation
• Installation, Implementation
• Configuration
• Integration IVR Application
• System Analysis
• Solution Implementation
• Project Documentation
• Team Leading
• Security Roles Implantation
• On-site demonstration
Project Summary:
Implementation of Dynamics CRM 365 for Qatar Rail contact center including complaint management system, integration with IVR and integration with internal application. Call Center Integration with Dynamics CRM 365 (Ministry of Human Resource Dubai) Primary responsibilities include.
• Call Center Integration with Dynamics CRM 365
• Integration with Web Chat
• Custom Control Application Development
• UII Application Development
• Unified Service Desk (Configuration, Implementation, Integration)
• On-site
Project Summary:
Implementation of Dynamics CRM 365 for Ministry of Human Recourse UAE. It has included CRM integration with IVR using Unified Service Desk with custom UII application. Web chat Integration and customer web portal.
Projects: Dubai Ambulance Corporation Service (MS Dynamics CRM 2016) Primary responsibilities include.
• Installation, Implementation
• System Analysis
• Team Leading
• Solution Implementation
• CRM Customization
• Configuration
• Security Implantation
• On-site demonstration
• Web Services
• Integration with Share point
Project Summary:
Implementation of Dynamics CRM 2016 for Dubai Ambulance Corporation Services. Its Include customization, configuration, integration with mobile application and web portal based on SharePoint.
CRM 2011 Migration to Dynamics CRM 2013
Primary responsibilities include.
• CRM Migration.
• Process verification.
• On-Site Training
Project Summary:
Migrate CRM 2011 to CRM 2013 and verify the system. Web API for Mobile Application
Primary responsibilities include.
• Development of Web API using MVC 2.0 C#
• CRM SDK (Dynamics 365)
Wastage Management (Dynamics CRM 365)
Primary responsibilities include.
• Process Implementation
• Dynamics CRM Customization
• Web API Development using MVC 2.0 C#
• JavaScript Development
• Plugins, Workflow
Project Summary:
In this Implementation of wastage management system that entails all the details of customers & vendors includes all the items that are available for sale and purchase. This system Integrated with web portal through web API for customers and vendors.
Dynamic CRM Developer/ .NET Developer
MAS Technology, (Riyadh KSA) 13th Dec 2015- 31st Jan 2017 Worked as Microsoft Dynamics CRM Developer. Primary responsibilities included analyzation and implementation of customer requirements.
Primary responsibilities included.
• System Analyzation
• Solution Designing
• CRM Installation
• CRM Implementation (Customization, Process Implementation, Plugin, Workflow)
• Web Development (ASP.NET)
Ministry of Health Saudi Arabia, KSA (MS Dynamics CRM 2015) Primary responsibilities include.
• System analyzation
• Process Implementation
• Dynamics CRM Customization
• Web API Development using MVC 2.0 C#
• JavaScript Development
• Plugins, Workflow
Project Summary:
Implementation of Assets management system and complaint management system for ministry of health KSA. This system Integrated with MVC web portal, designed for vendors to manage the complaints.
Real State (MS Dynamics CRM 2013)
Primary responsibilities include
• Process Implementation
• Dynamics CRM Customization
• JavaScript Development
• Plugins, Workflow
• SSRS Reporting
Princess Cars (MS Dynamics CRM 2013)
Primary responsibilities include.
• Process Implementation
• Dynamics CRM Customization
• JavaScript Development
• Plugins, Workflow
• SSRS Reporting
Software Developer (Dynamics CRM and .NET)
Evincible Solutions (Karachi, Pakistan) 1st Jan 2014 – 15th Oct 2015 Worked as software developer. Primary responsibilities included.
• Web Application development
• SQL Server Development
• MS Dynamics CRM Development
• Web Designing
EPR Solution for KSA Military (ASP.NET)
Primary responsibilities included.
• Web development
• Web deployment
• SQL Server Scripting (Stored procedure, Functions, Views)
• Client-side scripting
Quality Build (MS Dynamics CRM 2013)
Primary responsibilities included.
• Dynamics CRM Customization
• JavaScript Development
• Plugins, Workflow
• Data Migration
Embassy Loan (MS Dynamics CRM 2013)
Primary responsibilities included.
• Process Implementation
• Dynamics CRM Customization
• JavaScript Development
• Plugins, Workflow
• Console Application
Indus Hospital (MS Dynamics CRM 2015)
Primary responsibilities included.
• Installation
• Process Implementation
• Dynamics CRM Customization
• Data Migration
• JavaScript Development
• Plugins, Workflow
• SSRS Reporting
EDUCATION
High School – 200 7
• PR High School, Lahore
Intermediate – 2009
• ST. Patrick College, Karachi, Pakistan
Bachelor of Science (Computer Science) – 2013
• Sir Syed University of Engineering and Technology, Karachi, Pakistan PERSONAL INFORMATION
Father Name: Muhammad Arshad
Nationality: Pakistani
Marital Status: Married
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