Senior Technical Consultant Telecom & AV Systems

Travis E. Burroughs

*** ********* **, *********, ** 37214

615-***-****, ********@******.***

Professional Profile

Technical Consultant with over twenty years experience in the telecommunications industry, specializing in technical applications. Possess strong communication and analytical skills operating in a technically-oriented environment. Resourceful problem solver with proven ability to bring quick resolution to challenging circumstances as well as build lasting relationships with vendors and customers

Relevant Experience

Pro Tech Media Solutions, Nashville, TN 2021 ~ Present

Project Coordinator

• Responsible for planning and allocating resources, preparing budgets, monitoring

project progress and setting deadlines, keeping stakeholders informed throughout

project lifecycle

•Research local markets and subcontract most qualified technicians for commercial audio/video installation projects

•Schedule site surveys for technicians to document inventory of existing system equipment, and determine labor estimates for installation of new equipment required for overall system upgrades

•Draft client proposals for final budget approval and document purchase orders upon completion

•Draft detailed project job scopes to assist technicians in the field with completing multiple tasks while maintaining industry standard protocols

•Provide technical assistance during all project phases to ensure most cost efficient solutions to handling unexpected delays and/or extenuating circumstances

Audio Electronics Incorporated, Nashville, TN, 2007 ~ 2021

Systems Specialist

•Troubleshoot 70 Volt commercial audio systems, including music/video sources such as AV media players providing customized music and messaging services, satellite receivers utilizing hi-definition video feeds through broadcasters such as Direct TV and Music Choice subscribers, manage service projects for equipment repair and/or replacement, manage install projects for plasma/LCD TV hi-def upgrades and audio system zone conversions

•Dispatch and manage service calls for national clients including JCPenney, Petco, Cracker Barrel, O’Charley’s, Buca di Beppo, J. Alexanders/Stoney River, Houchens, Mapco, Chuze Fitness

•Provide support for technicians in the field regarding proper wiring schematics for microphone paging, telepaging, acceptable ohm loads on speaker wiring, connectivity issues between phone and audio system interconnects requiring vendor meets

•Act as a liaison between store management and corporate contacts to submit bid proposals on site surveys, activate/discontinue/transfer service as it relates to monthly invoicing processes, maintain music playlists and ad schedules

AIM Healthcare Services, Franklin, TN 2005 ~ 2006

Data Analyst

• Analyze data and contractual information for assigned clients to discover suspect

overpayments for our auditors' validation by identifying issues and perfecting queries

• Analyze the client's data files for quality, quantity, and accuracy

•Develop effective, revenue-producing queries that will be used for production

•Present initial query findings to auditors, senior data analyst, management, and other data analysts

•Use information gathered from initial findings to focus future efforts for identifying additional revenue-producing queries

•Proven successful recoveries identified through a new query or process are incorporated into Standard Operating Procedure for a particular client or Line of Business per management recommendation

•Database programs used include Oracle, WinSQL Lite-Version 4.1 and 4.7; working knowledge of basic healthcare terminology; highly proficient in Excel and Word

Symphony Services Corporation, Nashville, TN 2003 ~ 2004

Consultant, Hosting and Professional Services

• Handled project management for several customer accounts

•Documented, investigated, and followed through with customer inquiries and requests

•Responsibilities included development of specifications for custom reporting, DCL scripting, monthly production processes, quality assurance issues, new rate comparison production runs, change of input or output data formats, problem solving when production failed resulting in a direct customer inquiry, CDR search requests, daily costing runs and reports, passed daily costing files to web systems, ad-hoc reporting per request, polling and web group customer liaison, vendor liaison and contact

•Provided critical data file backups and restoration, initiated troubleshooting related to production problems, ran batch process scheduling during monthly production

•Monitored polled call detail records to insure no data loss via electronic data interchange of raw data to daily standard format through which cost call assignments were executed, maintained daily comma-delimited spreadsheets under Excel format which included detail, summary, and operator reports

•Utilized excellent written and oral skills due to high amount of customer contact and continuous communication with internal staff

•Programs and applications used included Microsoft Office, FTP, TSO/ISPF, ACCESS, SQL, VMS, and COBOL

Education

Belmont University, Nashville, TN

Bachelor of Music, Minor: Music Business, GPA: 3.2, Major GPA: 3.4 Commercial Music

Anderson University, Anderson, SC

Associate of Fine Arts

Commercial Music

Professional References

Available upon request with Letter of Recommendation

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