Patient Care & Scheduling Specialist with 18+ Medical Years

Kelley O'Brien

Girard, PA *****

****************@*****.***

+1-814-***-****

Professional Summary

Seeking an opportunity to leverage my talents in customer service, sales, written and oral communication. I'm highly motivated, resilient, and mastered multitasking. I pay extreme attention to detail and accuracy that will help me achieve company goals. I have spent 18 years in the medical field and the last 6 years scheduling for an entire network. Authorized to work in the US for any employer

Work Experience

Medical Assistant Technician

Family Eye Care-Erie, PA

September 2017 to Present

I start by running a series of machines to collect data on the patient's eye's. I then confirm the patients' current medical conditions and medications taken on a regular basis. Following, I gather the patients' Vision acuity and vision deficiency. I run three different machines to test patient's for different eye diseases and prognosis. I prepare charts for each patient.

I schedule appointments and check-out patients' alongside with placing orders for contacts, glasses, and supplements.

Central Scheduler

AHN

November 2019 to July 2025

I scheduled a range of appointments from office visits to ancillary imaging visits I transferred calls for all of the network to the appropriate office for medicals emergency and medication refills.

I worked on transcribing imaging orders by uploading and creating the orders in patients charts for the AHN network

Transporter

UPMC HAMOT HOSPITAL

January 2015 to December 2017

I was responsible for patient admissions and discharges, along with transporting to diagnostic testing within all departments. Following company policies to provide safe confidential patient care along with utmost attention to detail for accuracy of charting and patient transfers amongst departments. I attended and performed CPR at cardiac arrest emergency codes. Residential Assistant

BARBER NATIONAL INSTITUTE

March 2011 to September 2013

I assisted intellectually disabled people, in a residential group home setting with daily living skills and activities. I was responsible for charting patients' daily progress and goals. I Attended and completed all mandatory in-services, including medication pass and CPR certification. In Home Aide

CAREGIVERS

February 2010 to July 2011

with daily Living skills, assist in bathing and hygiene, light housekeeping and reported back to agencies the over all health of their clients.

Patient Care Assistant

NEURORESTORITIVE

January 2008 to December 2010

I assisted in daily living skills for traumatic brain injured patients in a facility setting. Required to chart patients' activities and behaviors hourly alongside to following a daily care plan per patient. I also participated in patients physical therapy and group session activities. I acquired self defense course and mandatory in-services on brain injury and patient care. Receptionist

RIDGE MCLAUGHLIN AND LATOUF LAW FIRM

January 2003 to December 2008

I answered a multi-phone lines for six attorneys while greeting or scheduling clients and collecting attorney fees. I distributed mail, sent faxes and copied files per client. I ordered all supplies for the law firm and organized files for storage at the end of each client case. Education

Diploma

Central High School

January 2000 to December 2000

Skills

• SharePoint

• Email customer support

• Managing customer accounts

• Document management

• Medical billing

• Appointment scheduling

• Managed care

• Client services

• Insurance Verification (4 years)

• Photocopying

• Order processing

• In-person customer service

• Meeting scheduling

• Data Entry (8 years)

• Microsoft Word (10+ years)

• CPT coding

• Productivity software

• CRM software

• Windows

• Electronic health records (EHR) management

• Organizational skills

• Order assistance

• Customer support specialist experience

• Teamwork

• Clerical Experience (8 years)

• Front Desk (2 years)

• Microsoft Access

• Medical Terminology (10+ years)

• Microsoft Outlook

• Basic math

• Office Experience (10+ years)

• Customer inquiry handling

• HIPAA

• Epic

• Phone call management

• Customer complaint resolution

• Vital Signs Experience

• Computer operation

• Behavioral health

• Staff scheduling

• Medical Records (10+ years)

• CNA (4 years)

• Presentation preparation

• 10 key typing

• Medical Office Experience (10+ years)

• Marketing

• Call center

• Time management

• Phone triage

• Scheduling (8 years)

• Receptionist (5 years)

• Technical Proficiency

• Achieving HIPAA compliance

• Leadership

• Medical collection

• Human resources

• Primary care

• Phone answering

• Litigation

• Email management

• Computer skills

• Call center agent experience

• Microsoft Office

• CPR

• Customer service

• Patient Care (10+ years)

• Filing (4 years)

• Office management

• Microsoft Excel

• Billing (4 years)

• Typing (8 years)

• Google Workspace

• Ophthalmology Experience (2 years)

• Vital Signs

• Cash register

• Medicare

• Insurance prior authorization

• Microsoft Powerpoint

• Excel formulas

• Spreadsheet charts

• Communication skills

• Order inquiry handling

• Phone customer support

• Patient registration

• Writing skills

• Operations management

• Customer Service Skills (10+ years)

• Microsoft Office (10+ years)

• Word Processing (6 years)

• Retail sales

• Attention to detail

• Scanning

• Delivery driver experience

• Document review

• Sales management

• Customer support - Customer support experience (6-10 years)

• Customer communication

• Google Suite

• Maintaining patient confidentiality

• Editing

• Grammar Experience

• ICD-10

• Providing product information

• Live chat

• Customer issue escalation

• Ethernet

Languages

• English

Certifications and Licenses

Driver's License

CPR Certification

AED Certification

CNA

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