Remote Data Clerk and Appointment Setter Candidate

Chouchou Botelua

Fort Worth Texas ***** Phone: 609-***-**** Email: ***********@*****.**

Objective

Compassionate and detail-oriented individual seeking an entry-level position in a hospital setting. Eager to contribute excellent communication, organizational, and customer service skills to support patient care and hospital operations in a fast-paced healthcare environment. Skills

● Patient-focused customer service

● Basic medical terminology (if applicable)

● HIPAA awareness and confidentiality

● Scheduling and data entry

● Phone etiquette and call handling

● EMR/EHR systems familiarity (e.g., Epic, Cerner – if applicable)

● Time management and multitasking

● Team collaboration in healthcare environments

Education

Sion High School [in Democratic Republic of Congo] HS Diploma 2007

Relevant Coursework : General Studies

CTK School [ in New Jersey]

Certificate 2008

Relevant Coursework: Healthcare CAN

Currently taking courses at North lake community college and Tarrant county college Pending Degree

Work Experience

Dispatcher

DFW Airport [Irving, TX] --- [03/2018] to [04/2026]

● Responsible for maintaining a high standard of customer service, be courteous, professional and informative when interacting with passengers, drivers and airport personnel.

● Responsible for keeping and turning in all required records.

● Responsible for properly recording start time, breaks including lunch and end of shift.

● Respond to the radio and calls from the guess or customers requesting shuttle. Call Center Representative

WTW, [Richardson TX ] — [05/2010] to [01/2018]

● Handled patient appointment scheduling and general inquiries with professionalism

● Maintained accurate records in scheduling and ticketing systems

● Provided empathetic support over the phone to address patient concerns

● Followed protocols for escalation and confidentiality Front Desk Assistant

Urgent Care Center, [Ft Worth TX] — 01/2007 to [03/2010]

● Greeted patients and checked them in using EMR software

● Verified insurance and updated patient records

● Answered phones and scheduled appointments

● Ensured waiting area was clean, welcoming, and organized Volunteer, Patient Transport

Baylor Hospital, [Arlington TX] — current

● Assisted in safely transporting patients between departments

● Provided clear communication and reassurance to patients

● Maintained logs and adhered to infection control procedures

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