Senior iOS & Frontend Developer - IT Support Specialist

JUDE SHAMIRA

Software Developer iOS & Frontend Specialist

Maryland, USA +1-240-***-**** ***************@*****.*** www.linkedin.com/in/jude-shamira

PROFESSIONAL SUMMARY

IT Support Specialist with 6+ years of technical experience in software development, troubleshooting, and resolving technical issues in fast-paced environments. Strong background in diagnosing application and system problems, supporting end users, and collaborating with cross-functional teams. Experienced in customer service and issue resolution, seeking a Tier 1 Help Desk or IT Support role. PROFESSIONAL EXPERIENCE

Customer Service Associate – Dairy Wegmans Food Markets, Inc July 2024 to Present

● Deliver efficient customer support by resolving inquiries, complaints, and product issues in a high-volume environment

● Troubleshoot inventory and stock discrepancies, coordinating with team members to ensure timely resolution and availability

● Manage inventory processes including stock rotation, expiration tracking, and adherence to food safety standards

● Handle multiple tasks simultaneously while maintaining accuracy, strong communication, and a high level of customer satisfaction

● Support store closing operations and assist in training new team members, improving team efficiency and workflow consistency

Software Developer – iOS Ideahub (Pvt) Ltd February 2020 to May 2024

● Diagnosed and resolved application issues, bugs, and performance problems in production environments

● Investigated and troubleshot API failures and system integration issues

● Collaborated with QA and support teams to identify root causes and deliver timely fixes

● Documented technical issues and solutions to support knowledge sharing

● Provided technical guidance to junior team members during issue resolution UI/UX Engineer Ideahub (Pvt) Ltd January 2019 to January 2020

● Supported troubleshooting of frontend issues across browsers and devices

● Worked with cross-functional teams to resolve UI-related defects

● Ensured consistent and accessible user experiences Associate Software Engineer Ideahub (Pvt) Ltd August 2018 to December 2018

● Assisted in debugging and resolving frontend issues

● Supported documentation and issue tracking processes

● Participated in Agile workflows and team collaboration EDUCATION

Master of Science in Information Technology Cardiff Metropolitan University 2023 Bachelor of Science (Hons) in Computer Science University College Dublin 2021 ADDITIONAL SKILLS

Strong communication and customer service skills

Ability to manage multiple priorities in fast-paced environments Detail-oriented with strong documentation practices Team player with a proactive approach to problem-solving

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